IT Hardware Break Fix Specialist

1 month ago


Los Alamos, New Mexico, United States Jobot Full time
Job Summary

We are seeking a highly skilled IT Hardware Break Fix Engineer to join our progressive technology team. As a key member of our team, you will play a crucial role in maintaining, troubleshooting, and improving our high-performance computing (HPC) systems, ensuring optimal performance and minimal downtime.

Key Responsibilities
  • Perform troubleshooting, repair, and maintenance of hardware systems in a data center environment, including compute, storage, and network devices.
  • Ensure the optimal operation of Linux-based high-performance computing (HPC) systems.
  • Conduct regular system checks to identify potential hardware issues before they become critical.
  • Work closely with other IT teams to coordinate hardware installations, upgrades, and migrations.
  • Maintain accurate and up-to-date documentation of all hardware systems, including system configurations, maintenance activities, and incident reports.
  • Provide technical support and guidance to other team members and stakeholders on hardware-related issues.
  • Stay current with the latest hardware technologies and industry trends, and make recommendations for system improvements and upgrades.
  • Implement and adhere to best practices for hardware maintenance and management to ensure system reliability and security.
  • Participate in on-call rotation for after-hours and weekend support as needed.
Requirements
  • Active Department of Energy (DoE) Q Clearance or have held one in the past 3 years.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • A minimum of 5 years of experience in IT hardware support, particularly in a data center environment.
  • Strong knowledge of Linux operating systems and high-performance computing (HPC) systems.
  • Proven experience in hardware break-fix, including troubleshooting, repair, and maintenance of compute, storage, and network devices.
  • Excellent technical skills, including a strong understanding of system architectures and hardware components.
  • Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex hardware issues.
  • Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Ability to work effectively both independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.
  • Current industry certifications (such as CompTIA A+, Network+, or Linux+) are a plus.


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