Customer Service Associate

2 weeks ago


Racine, Wisconsin, United States Tri City National Bank Full time

We are seeking a dedicated team member to provide exceptional customer service and support in our banking environment. As a valued member of our team, you will be responsible for processing customer transactions, referring bank products and services, and maintaining a professional image.

About the Role

As a Customer Service Associate, you will play a critical role in delivering an unparalleled customer experience. You will process customer transactions accurately and efficiently, while also referring bank products and services that meet their needs.

About Tri City National Bank

Tri City National Bank is a leading financial institution dedicated to providing exceptional service to our customers. We offer a competitive hourly rate of $15.00 - $18.00 per hour depending on experience and a supportive team environment that fosters personal and professional growth.

Responsibilities
  • Process customer transactions in accordance with Bank policy, e.g., deposits, withdrawals, payments, and cashing checks.
  • Perform a variety of transactions, refer bank products and services to new and existing customers, and embody the Tri City brand to create an unparalleled customer experience.
  • Acquire working knowledge of Bank's products, services, regulations, and procedures.
  • Maintain control of cash drawer, balance, and process all supporting documentation.
  • Effectively and efficiently respond to customer inquiries regarding account product, services, and general information while adhering to Bank's policies.
  • Project a professional image, including attitude, dress, and communication with customers and team members.
  • Consistently contribute to a cohesive team environment by demonstrating superior interpersonal skills, such as empathy, respect, and humility, while interacting positively with customers and team members.
  • Perform all other duties as assigned.
Requirements
  • Must be able to operate a computer and other basic office equipment.
  • Requires sitting, standing, bending, and reaching. May require light lifting.
  • Requires manual dexterity sufficient to operate standard office machines.
  • Requires normal range of hearing and vision.
Salary

The estimated salary for this role is $16.25 per hour, based on industry standards and location. This compensation package includes a competitive hourly rate and opportunities for growth and advancement within the organization.



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