E-Commerce Operations Manager

1 week ago


Great Falls, Montana, United States North40 Outfitters Full time
Job Title: E-Commerce Operations Manager

We are seeking a highly skilled E-Commerce Operations Manager to join our team at North 40 Outfitters in Great Falls, MT. As a key member of our e-commerce team, you will be responsible for overseeing the day-to-day operations of our online store, ensuring a seamless customer experience, and driving business growth.

Key Responsibilities:
  • Supervise the Customer Support team, ensuring excellent service and support to our customers.
  • Oversee store-based fulfillment operations, ensuring timely and accurate order fulfillment.
  • Manage e-commerce-related third-party carrier services, optimizing logistics and reducing costs.
  • Develop and maintain strong relationships with internal teams and external partners.
  • Lead carrier evaluations, analyzing performance metrics and making data-driven decisions.
Requirements:
  • Proven experience in e-commerce operations, customer support, or logistics.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Experience with order management systems, customer support software, and fulfillment management systems.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and growing company.
  • Professional development and growth opportunities.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual with a passion for e-commerce, please submit your application.



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