Customer Service Host

6 days ago


Arlington Heights, Illinois, United States Comfort inn and Suites Arlington Heights Full time
About Our Team:
At Comfort Inn & Suites, we value customer satisfaction, teamwork, and integrity. We believe in fostering a positive workplace culture that encourages collaboration, innovation, and continuous improvement. Our employees are the heart of our success, and we invest in their growth and development through ongoing training and career advancement opportunities.

Responsibilities:
- Provide exceptional customer service to guests
- Check guests in and out, ensuring all information is accurate and up-to-date
- Handle guest inquiries, reservations, and complaints professionally
- Maintain accurate records of guest accounts and transactions
- Assist with administrative duties, such as processing payments and answering phone calls

Qualifications:
- High school diploma or equivalent; college degree in hospitality or related field preferred
- Previous experience in customer service or hospitality is a plus
- Proficient in computer systems and hotel management software (e.g., OPERA, PMS)
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to remain calm and professional in high-stress situations
- Flexibility to work various shifts, including evenings, weekends, and holidays

Benefits:
Competitive salary ($25,000 - $35,000 per year)
Health, dental, and vision insurance
Paid time off
Employee discounts
Career development opportunities

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