Lead UI Software Engineer

6 days ago


Chandler, Arizona, United States Wells Fargo Full time
About this role:

We are seeking a highly skilled Lead UI Software Engineer to join our dynamic team and spearhead the transformation of our next-generation Contact Center Solution. As a key member of our engineering team, you will be responsible for designing, developing, and deploying innovative, mission-critical, and massively scalable solutions using best-in-class cloud technology and platforms.

Key Responsibilities:
  • Lead complex technology initiatives, including those with broad company-wide impact, and collaborate with cross-functional teams to develop and implement cutting-edge solutions.
  • Act as a key participant in developing standards and company-wide best practices for engineering complex and large-scale technology solutions.
  • Design, code, test, debug, and document projects and programs, ensuring high-quality and reliability.
  • Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges.
  • Make decisions in developing standard and company-wide best practices for engineering and technology solutions, influencing and leading technology teams to meet deliverables and drive new initiatives.
  • Collaborate and consult with key technical experts, senior technology teams, and external industry groups to resolve complex technical issues and achieve goals.
  • Lead projects, teams, or serve as a peer mentor, providing guidance and support to team members.
Requirements:
  • 5+ years of Software Engineering experience, or equivalent demonstrated through work experience, training, military experience, or education.
  • 5+ years of experience with real-time low-latency, front-end Web applications, including React, Redux, RXJS, Typescript, JavaScript frameworks, and responsive design.
  • 5+ years of experience with JQuery, CSS, HTML, SaSS/LESS, NPM, WebPack, and NodeJS, as well as Java microservices.
  • 5+ years of experience in writing automated testing frameworks for Unit testing of UI Microservices with JEST, Karma Runner, or equivalent.
  • 3+ years of proven knowledge in one or more of the contact center sub-domains, including IVR/IVA, NLU/NLP, Routing, Recording, and Analytics.
  • 3+ years of experience working with GCP (Google Cloud Provider) or alternate public/hybrid cloud.
Desired Skills:
  • 4+ years of experience with Contact Center industry or relevant experience authoring real-time, low-latency, communication-related front-end applications.
  • 2+ years of hands-on experience with TrueCD, DevOps with Cucumber, Jenkins.
  • 2+ years of CX/AX experience optimization using AI/ML.
  • Experience working in Agile environment and product backlog refinement against ongoing engineering work.
  • Professional cloud certification on Azure/GCP or other cloud providers.
  • Good understanding of Network Security Experience, Enterprise Architecture, and Security best practices.
Salary:

$122,200-$217,200 (NJ only)

$111,100-$197,500 (AZ and NC)

Hybrid Schedule:

3 days in office, 2 days remote

Relocation Assistance:

Not available for this position



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