Eye Care Specialist
2 weeks ago
**Overview of the Role:**
The Physicians Group seeks a skilled and compassionate Customer Service Representative to join our Central Billing Office team. As the primary point of contact, you will be responsible for handling patient inquiries regarding their balances, benefits, and insurance.
**Key Responsibilities:**
- Answer phone calls and/or electronic messages from patients and follow up on issues such as submitting bills, contacting insurance providers, correcting information, making outbound calls to patients, and entering detailed information into the billing system.
- Utilize established protocols/scripts to handle issues within prescribed timelines while exercising independent judgment to resolve patient inquiries and maintain high levels of patient satisfaction.
- Establish and maintain effective relationships with patients and their families through active listening, empathy, rapport, courtesy, and professionalism.
- Collaborate closely with customer service representatives to assist with daily operations.
**Requirements and Qualifications:**
- Bachelor's degree or equivalent required (High School Diploma or GED)
- Minimum 3 years of experience in customer service, medical billing, accounts receivable, insurance, or related fields.
- Knowledge of CPT and ICD10 used in medical billing.
- Excellent English usage, grammar, and spelling skills.
- Basic math skills.
**Compensation Package:**
The estimated annual salary for this role is $57,500.
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