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Service Leader

1 month ago

Glendale, Arizona, United States Chipotle Mexican Grill Full time
Job Title: Service Leader

At Chipotle Mexican Grill, we're passionate about serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors, or preservatives. We're looking for a Service Leader to join our team, responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served, and that the restaurant crew is well-trained and provides good customer service.

Key Responsibilities:
  • Ensure great tasting, high-quality food is served
  • Help resolve food quality issues
  • Support food safety, including hand washing, glove changes, and monitoring time and temperature on the line
  • Help resolve customer incidents and work to ensure positive customer experiences
  • Monitor crew breaks, shift changes, shift meetings, and line schedules
  • Develop and cross-train all front-of-house crew
  • Assist with crew performance reviews
  • Develop future Service Leaders
  • Assist with miscellaneous office administration duties, such as banking, cash handling policies, and office paperwork
Requirements:
  • Chipotle Crew member and/or Kitchen Leader experience
  • Ability to understand and articulate Chipotle's Food With Integrity philosophy
  • Knowledge and experience of cash handling policies and procedures
  • Knowledge of Food Safety and health department matters
  • Familiarity with office paperwork
  • Ability to speak, write, read, and understand the primary language(s) of the work location
  • High school diploma
  • Restaurant experience
About Us:

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a leader in the food industry, committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose. We're a people-first company rooted in values, and our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion.