Eligibility Associate

3 weeks ago


Houston, Texas, United States The Montrose Center Full time
Job Summary

We are seeking a highly skilled Eligibility Associate to join our team at The Montrose Center. As the initial point of contact for our clients and visitors, you will play a critical role in providing exceptional customer service and ensuring a positive experience for all who interact with our organization.

Key Responsibilities
  • Verify client eligibility documentation for all programs, conducting thorough interviews and setting up clients in our electronic database.
  • Provide friendly and client-centered customer service at the front desk, greeting new clients and visitors, and issuing visitor badges.
  • Answer the Gay & Lesbian Switchboard line, responding to callers' needs for referral or crisis intervention, and documenting all information.
  • Serve as the first point of contact for phone calls, client walk-ins, and visitors, relaying messages between callers, visitors, and staff, and screening calls to provide information about our services and referrals.
  • Register new clients and update existing records in our electronic database.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • General knowledge of office practices, including computers and office software.
  • Fluent written and verbal Spanish skills.
  • Excellent communication and interpersonal skills, with the ability to work effectively with a diverse range of people.
  • A flexible and adaptable approach, with the ability to work in a fast-paced environment and juggle multiple tasks.

The Montrose Center is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from qualified candidates who share our values and are passionate about providing exceptional service to our clients and community.


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