Shift Manager

1 month ago


Middlefield, Ohio, United States Dunkin' Full time
About the Role

We're looking for a motivated and experienced Shift Manager to join our team at Dunkin'

As a Shift Manager, you will be responsible for supervising restaurant operations on a shift-by-shift basis, ensuring that our customers receive exceptional service and that our team members are supported and empowered to succeed.

Key Responsibilities
  • Supervise restaurant operations on a shift-by-shift basis, ensuring that all tasks are performed effectively and efficiently.
  • Assist the management team in providing team member support and coaching, helping to develop and implement strategies to improve customer satisfaction and team performance.
  • Ensure that all team members are aware of and adhere to company policies and procedures, including safety protocols and customer service standards.
  • Monitor and maintain a clean and safe work environment, ensuring that all equipment and facilities are in good working order.
  • Develop and implement strategies to improve customer satisfaction, including resolving customer complaints and concerns in a timely and professional manner.
What We Offer

We offer a range of benefits and perks to our team members, including:

  • Competitive hourly rate
  • Flexible scheduling
  • Free shift meals
  • Best-in-class training and continuous learning opportunities
  • Advancement opportunities
  • Paid time off
  • 401(k) retirement plan with company match
  • Tuition benefits and discounts with Southern New Hampshire State University
  • Medical and dental benefits
  • Short-term disability, life insurance, and accidental insurance with our partner Aflac
  • Cash referral program
  • Recognition program
  • Slip-resistant shoes program
  • Community and charitable involvement
Requirements

To be successful in this role, you will need:

  • Previous management experience in retail, restaurant, or hospitality
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and decision-making skills
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
Why Join Us?

We're a dynamic and fast-paced company that's passionate about delivering exceptional customer service and creating a positive work environment for our team members. If you're a motivated and experienced leader who is looking for a new challenge, we'd love to hear from you


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