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Hotel Front Desk Ambassador

2 months ago

Marysville, Ohio, United States Nivea Hospitality Full time

Job Summary:

Hotel Front Desk Representative

About Nivea Hospitality:

Nivea Hospitality is a leading provider of exceptional guest experiences. Our team is dedicated to delivering personalized service and creating memorable moments for our guests.

Key Responsibilities:

  • Provide exceptional customer service to guests, ensuring their needs are met and exceeded.
  • Process guest arrivals and departures, including check-in and check-out procedures.
  • Respond to guest requests and resolve any issues in a timely and professional manner.
  • Manage guest accounts, including posting charges and processing payments.
  • Maintain a clean and organized front desk area, ensuring a positive impression for guests.
  • Collaborate with other departments to ensure seamless guest experiences.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Strong problem-solving and conflict resolution skills.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to stand for long periods and move frequently throughout the hotel.

Benefits:

  • Dental, vision, and life insurance.
  • Paid holidays.
  • Choice Hotel discounts.