Customer Service Specialist

4 days ago


Roswell, Georgia, United States Celia Sandoval - State Farm Agent Full time

Celia Sandoval - State Farm Agent is seeking a highly skilled Insurance Account Representative to join our team. As a Customer Service Specialist, you will be responsible for delivering exceptional client experiences, establishing strong relationships with clients, and providing prompt and friendly service.

We are looking for a driven, sales-minded, and customer-focused individual who can effectively communicate with customers, coordinate with other agency team members, and promote business development. If you are passionate about helping others and committed to delivering outstanding results, we encourage you to apply.

Job Overview:

We are a successful insurance agency dedicated to delivering exceptional client experiences and driving business growth. Our team members are highly motivated, customer-focused, and committed to delivering outstanding results.

Responsibilities:

  • Establish customer relationships and follow up with customers as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Communicate effectively with customers and coordinate with other agency team members to efficiently meet their needs and promote business development.

Qualifications:

  • Dedicated to delivering exceptional customer service.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and collaborate with other team members.
  • Proactive in problem-solving and committed to delivering outstanding results.

Benefits:

  • $45,000 - $65,000 per year, plus commission/bonus
  • Growth potential and opportunities for advancement within the office
  • Paid time off (vacation and personal/sick days)
  • Health benefits
  • Valuable career-building experience

Our competitive salary range is $45,000 - $65,000 per year, plus commission/bonus.



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