Senior Cloud SRE

4 days ago

Herndon, Virginia, United States Deltek Full time
Job Title: Senior Cloud SRE

We are seeking a highly skilled Senior Cloud SRE to join our Costpoint GCCM Service Operations team. As a key member of our team, you will be responsible for monitoring cloud service availability, incident management, and supporting day-to-day service operations of our US Restricted (FedRAMP) SaaS offerings.

Key Responsibilities:
  • Troubleshoot complex problems, provide software fault diagnosis, resolve operational issues, and performance bottlenecks.
  • Collaborate with Global SRE, Product Delivery, Product Engineering, and Customer Care teams in delivering a true Cloud SaaS experience for our customers 24x7.
  • Perform day-to-day product operations like provisioning new customers, creating databases & schemas, database restores, configuring applications, patch management, systems administration.
  • Ensure consistent service availability by monitoring our environments' stability and performance using the right metrics and tooling.
  • Incident and Problem Management - Execute incident response plays, lead major incident bridges, and participate in post-incident review process for incident prevention.
  • Develop and manage automation to reduce manual processes and tasks to realize operational efficiencies.
  • Drive capacity planning by monitoring system resource utilization, errors, and alerts trends.
  • Document system architectures, systems configurations, and technical operational processes and policies.
  • Participating in maintenance activities and on-call rotations as required (night and weekends).
  • Execute disaster recovery plans and reporting on metrics related to those activities.
Requirements:
  • Bachelor's degree in Computer Science field or equivalent.
  • U.S. Citizenship Required.
  • 4+ years supporting enterprise application platforms and systems at scale on public cloud infrastructure (Amazon Web Services is desired).
  • 4+ years of experience with managing and operating enterprise-grade Windows or Linux production environments.
  • 3+ years of experience applying an automation first approach to problem solving leveraging configuration management tools and scripting (e.g., Bash, Python, PowerShell).
  • Experience with Incident Management and ITIL service operations (ServiceNow experience desired).
  • Experience with database administration management tasks in Oracle (preferred) or Microsoft SQL Server.
  • Experience with any monitoring platforms like: AppDynamics, Splunk, PRTG, SolarWinds DPA, Nagios, NewRelic, PagerDuty.
  • Passionate and curious about ways to leverage technology with self-directed learning.
  • Must be detail oriented, results driven, and have excellent English communication skills.
  • Ability to work effectively with in a team environment in and outside the organization to accomplish goals, objectives and to identify and resolve problems.
What We Offer:
  • Competitive salary range.
  • Additional rewards, including incentive compensation and equity.
  • Benefits and perks, including healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

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