Key Holder

2 weeks ago


Austin Texas, United States Urban Outfitters Full time
Job Summary

The Key Holder is a vital member of our store operations team, responsible for collaborating with management to ensure seamless daily store operations. This role requires a strong focus on customer experience, visual merchandising, and sales growth.

Key Responsibilities
  • Customer Experience: Act as a brand ambassador, reflecting company values and delivering exceptional customer service.
  • Visual Merchandising: Collaborate with the store management team to maintain a visually appealing store environment, adhering to Urban Outfitters' visual standards.
  • Sales Growth: Support the store management team in driving sales through genuine customer connections and effective use of sales tools.
  • Leadership: Participate as a floor service leader, facilitating an energized pace, positive service environment, and effective communication of daily sales goals and key metrics.
  • Team Management: Take initiative in teaching and sharing product knowledge, brand messaging, and exceptional customer interaction techniques.
  • Operational Tasks: Support the store management team in daily opening and closing office procedures, operational tasks, and projects.
Requirements
  • Leadership Experience: Proven leadership experience, with a passion for driving sales growth and customer satisfaction.
  • Team Player: Ability to work collaboratively as part of a high-performing team.
  • Flexibility: Willingness to work flexible hours, including nights, weekends, and holidays.
  • Continuous Learning: Eagerness to learn and grow within the organization, with a focus on developing new skills and knowledge.

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