District Manager

1 week ago

Little Falls, New Jersey, United States Dunkin' Full time
About the Role

We are seeking a highly motivated and experienced District Manager to join our team. As a District Manager, you will be responsible for leading a team of dedicated professionals in delivering exceptional guest experiences and driving profitable top-line sales.

Key Responsibilities
  • Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns, and communicating effectively.
  • Hire, train, and develop the right people and plan staffing levels to meet guest and business needs.
  • Continuously learn while passing on knowledge and skills to help others develop and grow.
  • Hold themselves and team accountable for responsibilities and results.
Operations Excellence for Guest Satisfaction
  • Hold guests as highest priority and role model exceptional guest service.
  • Lead by example and promote an environment where there is a sense of urgency to satisfy guests.
  • Ensure Brand standards and systems are executed.
  • Engage and empower team to develop solutions that drive business results.
Profitability
  • Drive sales through effective execution of restaurant standards and marketing initiatives.
  • Delegate and lead processes to control labor costs, food costs, and cash.
  • Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
  • Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals.
Core Competencies
  • Guest Focus - anticipate and understand guests' needs and exceed their expectations.
  • Passion for Results - set compelling targets and deliver on commitments.
  • Problem Solving and Decision Making - always seek to make good decisions based on analysis, experience, and judgment.
  • Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate successes as a team.
  • Conflict Management - use interpersonal skills to confront tough issues and resolve disagreements constructively and amicably.
  • Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.
Qualifications
  • Excellent communication skills to connect effectively with customers and co-workers.
  • Positive attitude and ethics which support our values and culture.
  • Ability to manage a fast-paced, high-volume, clean, customer-focused workplace.
  • Strong time-management skills; ability to multi-task, prioritize, and organize.

We are a locally owned and operated Dunkin' Donuts franchise, with a fast-paced, high-energy environment where you get to interact with loyal customers every day. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

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