Team Management Specialist
5 days ago
This exciting opportunity has arisen for a Team Leader to join our growing services provider, Peak Support LLC. We are passionate about delivering exceptional service to our customers and clients, and we're looking for a like-minded individual to lead our customer support team.
The successful candidate will have a proven track record of driving results and enhancing agent performance, with excellent coaching skills and a strong background in performance management.
Key Responsibilities:- Develop and implement effective training programs to enhance agent performance and drive business growth.
- Lead and manage a team of customer support professionals to achieve exceptional service levels and quality standards.
- Maintain accurate records and reports to ensure compliance with company policies and procedures.
- 2+ years' experience as a Team Leader in a BPO industry setting.
- Strong analytical skills with attention to detail and ability to make sound decisions.
- Familiarity with call center tools and processes, with a sound understanding of best practices.
- Competitive salary range: $65,000 - $85,000 per annum, based on experience and qualifications.
- Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
- Opportunities for professional growth and development, including training and mentorship programs.
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Federal Emergency Management Associate
4 days ago
Cambridge, Massachusetts, United States Federal Emergency Management Agency Full time**Job Summary:**We are seeking a highly motivated and experienced Administrative Services Specialist to join our team at the Federal Emergency Management Agency. This role will require the candidate to provide expert advice and guidance on recruitment and staffing strategies, using automated HR systems to develop internal and external recruitment packages...
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Clinical Document Management Specialist
3 weeks ago
Cambridge, Massachusetts, United States Proclinical Staffing Full timeWe are seeking a skilled Clinical Document Management Specialist to join our team at Proclinical Staffing in Cambridge, MA. As a Clinical Document Management Specialist, you will play a critical role in ensuring the accuracy and timeliness of clinical documents, including Trial Master Files (TMFs). You will be responsible for managing clinical document...
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Vulnerability Management Specialist
4 days ago
Cambridge, Massachusetts, United States Moderna Full timeAbout the JobWe are looking for a Vulnerability Management Specialist to join our team at Moderna. In this role, you will be responsible for developing and implementing a comprehensive vulnerability management program, conducting regular vulnerability assessments and penetration testing, and continuously monitoring and assessing publicly disclosed...
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Lean Project Management Specialist
5 days ago
Cambridge, Massachusetts, United States Vericel Corporation Full timeCareer OpportunityWe are seeking a skilled Lean Project Management Specialist to lead our Operational Excellence transformation program. As a key member of our team, you will oversee all Industrial Performance-related programs at our facilities in Cambridge and Burlington. You will be expected to challenge the status quo and push your team to achieve their...
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Sample Management Specialist
3 weeks ago
Cambridge, Massachusetts, United States Alphanumeric Systems Full timeAbout the RoleWe are seeking a highly skilled Sample Management Specialist to join our team in Cambridge, MA.The successful candidate will work on-site, with hourly pay of $73.25.This is a 6-month contract position, providing an excellent opportunity to gain experience in sample management and stability coordination.Key ResponsibilitiesCollaborate with...
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Cambridge, Massachusetts, United States Global Channel Management Full timeAbout the Job">We are seeking a highly organized and detail-oriented Senior Admin Assistant to join our Global Channel Management team. As a key member of our operations team, you will be responsible for creating and editing documents, databases, spreadsheets, and more.Some of your key tasks will include:Create and edit documents, data bases, spreadsheets,...
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Grants Management Specialist
3 weeks ago
Cambridge, Massachusetts, United States Planet Professional Full timeJob OverviewWe are seeking a Grants Management Specialist to join our team at Planet Professional. This role will be responsible for overseeing the proposal review and submission process, ensuring compliance with federal and state laws.About the RoleThis is a pivotal position that involves interpreting and enforcing Federal, State, and institutional...
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Chemical Compound Management Specialist
3 weeks ago
Cambridge, Massachusetts, United States Novartis Group Companies Full timeJob Summary:We are seeking a skilled Chemical Compound Management Specialist to join our team in Cambridge, MA. As an essential member of our Compound Management team, you will be responsible for managing chemical compounds using automated systems, preparing stock solutions, archiving materials, executing sample requests, developing processing protocols,...
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Senior Compound Management Specialist
3 weeks ago
Cambridge, Massachusetts, United States Stratacuity Full timeStratacuity is a proven scientific placement company that builds lasting relationships with exceptional biopharmaceutical talent.We are seeking a detail-oriented and motivated Senior Compound Management Specialist to join our fast-paced Compound Management Group in Cambridge, MA.This role involves coordinating the timely shipment of compounds, providing...
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Senior Clinical Document Specialist
2 weeks ago
Cambridge, Massachusetts, United States Integrated Resources, Inc ( IRI ) Full timeAbout the Role:We are seeking a highly motivated and experienced Senior Clinical Document Specialist to join our team at Integrated Resources, Inc. (IRI). This is an exciting opportunity for someone with expertise in clinical document management and eTMF systems.As a Senior Clinical Document Specialist, you will be responsible for managing clinical documents...
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Manufacturing Operations Manager
3 weeks ago
Cambridge, Massachusetts, United States Global Channel Management Full time**Company Overview**Global Channel Management is a leading company in the industry, dedicated to delivering high-quality products and services. We are seeking an experienced Process Engineer to join our team.SalaryThe estimated salary for this position is $120,000 - $150,000 per year, based on industry standards and location.Job DescriptionWe are looking for...
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Cambridge, Massachusetts, United States Thermo Fisher Scientific Full timeCompany Overview">Job Description">We are seeking an experienced Sr Site Specialist for our Waste Management team. In this role, you will be responsible for managing inventory and performing laboratory services at customer sites.">Key Responsibilities:">">Manage inventory and perform order management tasks using electronic systems">Perform laboratory...
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Medical Reimbursement Specialist
3 weeks ago
Cambridge, Massachusetts, United States Randstad Full time**Overview of the Position**Randstad is a world leader in matching great people with great companies. We are currently seeking a highly skilled Medical Reimbursement Specialist to join our team.Salary: The estimated salary for this position is $36.25-$36.26 per hour.Job DescriptionThe Medical Reimbursement Specialist will be responsible for assisting with...
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Site Specialist Chemical Management Professional
3 weeks ago
Cambridge, Massachusetts, United States Thermo Fisher Scientific Full timeCompany OverviewThermo Fisher Scientific is a leading organization that makes a positive impact on a global scale. We offer competitive remuneration, healthcare, and a range of employee benefits.Job SummaryThe Sr Site Specialist, Chemical Management will work with customers to provide lab services, manage inventory, and analyze reports. The ideal candidate...
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Patent Specialist
3 weeks ago
Cambridge, Massachusetts, United States Lifelancer Full timeAbout the OpportunityWe are seeking a highly skilled Patent Specialist to join our team in Cambridge, MA. As a fully remote position, this role offers flexibility and autonomy while working with a diverse portfolio of patent cases.This is an exceptional opportunity to engage in meaningful work supporting innovation in the life sciences and biotech sectors....
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Clinical Operations Specialist
4 days ago
Cambridge, Massachusetts, United States Lifelancer Full timeCompany Overview:">Alnylam Pharmaceuticals is a leading biotechnology company dedicated to developing innovative medicines that harness the power of RNA interference (RNAi) to treat diseases at their genetic source.">About the Role:">We are seeking a highly skilled Clinical Operations Specialist to join our team, focusing on rare disease management. As a key...
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Senior Data Management Specialist
2 weeks ago
Cambridge, Massachusetts, United States Lifelancer Full timeAbout the JobAs a Senior Data Management Specialist, you will play a key role in leading and contributing to data management activities in support of Alnylam studies across all stages of clinical drug development.Job SummaryThe successful candidate will lead database build activities, monitor data collection, coding, and cleaning by vendors, oversee database...
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Cambridge, Massachusetts, United States Massachusetts Institute of Technology Full timeOverviewThe Massachusetts Institute of Technology (MIT) is seeking a highly skilled and detail-oriented Senior Operations Specialist to support the Food Supply Chain Analytics and Sensing Initiative (FSAS) at the Sloan School of Management.Job SummaryThis is a complex and diverse role that requires strong project management skills, excellent communication...
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HR Operations Specialist
2 weeks ago
Cambridge, Massachusetts, United States Planet Professional Full timeAbout This OpportunityWe are seeking a skilled HR Operations Specialist to join our team at Planet Professional. As an HR Operations Specialist, you will play a vital role in supporting the smooth operation of our HR functions.Job SummaryThis is an exciting opportunity for a seasoned HR professional to join our dynamic team. The ideal candidate will have...
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Enterprise Systems Manager
2 days ago
Cambridge, Massachusetts, United States Zenith LifeScience Full timeWe are looking for a highly skilled IT professional to join our team as a Senior IT Infrastructure Specialist. The ideal candidate will have a strong background in system administration, network operations, and cloud computing. They will be responsible for supporting day-to-day hybrid IT operations, managing infrastructure services, and providing technical...