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Wheelchair Agent Supervisor

2 months ago

San Francisco, California, United States ABM Industries Full time
Job Summary

ABM Industries is seeking a highly skilled and experienced Wheelchair Agent Supervisor to join our team at SFO International Airport. As a key member of our operations team, you will be responsible for ensuring a seamless and efficient passenger experience, while maintaining the highest level of customer satisfaction.

Key Responsibilities
  • Lead a team of front-line employees to achieve operational performance and functional service activities.
  • Provide technical guidance and interpret policies and procedures to assist employees in performing functional tasks.
  • Monitor and maintain appropriate staffing levels to meet client demands.
  • Ensure accurate scheduling and coverage of shifts, including vacations and call-offs.
  • Manage employee lunches and breaks, while maintaining a positive and professional work environment.
  • Implement and enforce safety, security, compliance, and quality standards and procedures.
  • Conduct regular service audits to ensure high-quality service delivery.
  • Collaborate with the Safety Quality Manager to ensure the safety and security of the operation.
  • Set a positive example for the workforce and promote a culture of excellence.
Requirements
  • High school diploma or equivalent required; college degree or equivalent work experience preferred.
  • Previous management experience in a customer-facing role, preferably in the airport or transportation industry.
  • Excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work a varied schedule, including weekends and holidays.
  • Physical demands include standing and walking for extended periods, with occasional lifting of 50 pounds or more.
What We Offer
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Flight benefits for eligible positions.
  • A competitive hourly rate of $25.07.
Language Skills

Ability to communicate effectively in the English language, with the ability to read and interpret documents, and present information in written and verbal form.

Math Skills

Ability to perform basic arithmetic operations, including addition, subtraction, multiplication, and division.

Computer Skills

Basic understanding of computer software programs, including Microsoft Office.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions, and deal with problems involving several concrete variables in standardized situations.