Senior IT Support Specialist with Microsoft Certifications

4 weeks ago


Philadelphia, Pennsylvania, United States GATE Insight, Inc. Full time
Job Summary:

We are seeking a highly skilled Senior IT Support Specialist with Microsoft Certifications to join our team at GATE Insight, Inc. The ideal candidate will have a minimum of 5-8 years of progressive experience in IT support roles, with a strong focus on network protocols, directory services, and SAN storage solutions.

Key Responsibilities:

Provide expert-level support for MS Windows Server, SUSE Linux, and VMWare ESX environments
Administer directory services, including NDS and MS Active Directory
Troubleshoot complex IT issues, identifying and assessing risk to determine action
Collaborate with cross-functional teams to plan and oversee day-to-day activities
Develop and maintain technical documentation, ensuring accurate and up-to-date information

Requirements:

5-8 years of progressive experience in IT support roles
Novell or Microsoft Certification highly desired
Expert knowledge of MS Windows Server and/or SUSE Linux/Novell OES and/or VMWare ESX, as well as network protocols
Administrator experience with directory services, such as NDS and/or MS Active Directory
Experience with other Novell or NetIQ products, including Identity Manager, Access Manager, or Zenworks
Solid customer focus and ability to manage client expectations
Proficiency in MS Office Suite tools
Ability to plan and oversee day-to-day activities independently
Solid analytical and problem-solving skills
Solid oral and written communication skills

What We Offer:

Competitive salary and benefits package
Opportunities for professional growth and development
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.

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