Strategic BPO Transformation Leader

6 days ago


New York, New York, United States DSJ Global Full time

At DSJ Global, we are seeking a visionary Strategic BPO Transformation Leader to spearhead our Business Process Outsourcing (BPO) initiatives. This pivotal role demands a seasoned professional with a proven track record in managing complex programs and fostering collaboration across diverse teams.

Job Summary:

The ideal candidate will possess expertise in BPO program development and management, with a deep understanding of stakeholder requirements and the ability to influence transformation agendas. Our BPO Transformation Leader will be responsible for creating and implementing a centralized framework for BPO, partnering with suppliers to ensure compliance and delivering exceptional service to our clients.

Key Responsibilities:
  • Program Development: Develop and implement a comprehensive BPO strategy, aligning with business objectives and ensuring successful transitions into the program.
  • Supplier Management: Partner with third-party risk management teams to oversee supplier compliance and ensure end-to-end delivery of BPO functions.
  • Stakeholder Engagement: Foster strong partnerships with business stakeholders, influencing program scope, timelines, and deliverables.
  • Leadership: Guide program leads in mobilizing subject matter experts, monitoring program delivery, and providing ongoing performance analytics.
Requirements:
  • Master's Degree: A master's degree in Business Management, Finance, Supply Chain Management, or a related field is preferred.
  • Experience: At least 10 years of experience in BPO program development and management across a breadth of functions.
  • Skillset: Expert supplier relationship skillsets and ability to own and navigate internal stakeholder relationships.

We offer a competitive salary range of $175,000 - $225,000 annually, depending on qualifications and experience. If you are a strategic leader with a passion for BPO transformation, please apply.



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