Strategic BPO Transformation Leader
6 days ago
At DSJ Global, we are seeking a visionary Strategic BPO Transformation Leader to spearhead our Business Process Outsourcing (BPO) initiatives. This pivotal role demands a seasoned professional with a proven track record in managing complex programs and fostering collaboration across diverse teams.
Job Summary:The ideal candidate will possess expertise in BPO program development and management, with a deep understanding of stakeholder requirements and the ability to influence transformation agendas. Our BPO Transformation Leader will be responsible for creating and implementing a centralized framework for BPO, partnering with suppliers to ensure compliance and delivering exceptional service to our clients.
Key Responsibilities:- Program Development: Develop and implement a comprehensive BPO strategy, aligning with business objectives and ensuring successful transitions into the program.
- Supplier Management: Partner with third-party risk management teams to oversee supplier compliance and ensure end-to-end delivery of BPO functions.
- Stakeholder Engagement: Foster strong partnerships with business stakeholders, influencing program scope, timelines, and deliverables.
- Leadership: Guide program leads in mobilizing subject matter experts, monitoring program delivery, and providing ongoing performance analytics.
- Master's Degree: A master's degree in Business Management, Finance, Supply Chain Management, or a related field is preferred.
- Experience: At least 10 years of experience in BPO program development and management across a breadth of functions.
- Skillset: Expert supplier relationship skillsets and ability to own and navigate internal stakeholder relationships.
We offer a competitive salary range of $175,000 - $225,000 annually, depending on qualifications and experience. If you are a strategic leader with a passion for BPO transformation, please apply.
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