Speech and Audio Data Insights Expert

3 weeks ago


Atlanta, Georgia, United States Intuit Full time

Key Responsibilities

  • Work cross-functionally with our Partners, Quality Management, and service delivery teams to understand key business challenges and objectives and build tech-driven models and insights to address them.
  • Develop and implement natural language processing (NLP) models using large language models (LLMs) like GPT-3 to analyze call center conversation transcripts and identify key themes, topics, and sentiment.
  • Leverage audio analysis techniques like vocal analysis, and acoustic modeling to extract insights from customer service phone calls.
  • Apply computer vision techniques like facial recognition and emotion detection to analyze video recordings of customer service interactions.


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