Front Desk Representative

3 weeks ago


Bloomingdale, Illinois, United States Courtyard Bloomingdale Full time
Job Title: Front Desk Agent

Courtyard Bloomingdale is seeking a skilled Front Desk Agent to provide exceptional service to our guests. As a key member of our front office team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.

Responsibilities:
  • Provide attentive and courteous service to guests during check-in, throughout their stay, and at checkout.
  • Maximize room revenue and occupancy by effectively managing room assignments and rates.
  • Respond to guest inquiries and provide information on hotel amenities, services, and local attractions.
  • Process guest transactions and maintain accurate records of payments and charges.
  • Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
  • Stay up-to-date on hotel policies, procedures, and promotions to effectively communicate with guests.
  • Perform other duties as assigned by management to ensure the smooth operation of the front office.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software systems.
  • Ability to maintain confidentiality and handle sensitive information.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work with a talented team of professionals.


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