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Patient Experience Manager
2 months ago
We are seeking a highly skilled and experienced Patient Experience Manager to join our team at Foundation Health Services. As a Patient Experience Manager, you will play a critical role in ensuring that our patients receive exceptional care and service throughout their stay with us.
Key Responsibilities- Develop and implement strategies to improve patient satisfaction and experience
- Collaborate with healthcare teams to identify and address patient concerns and complaints
- Provide training and education to staff on patient-centered care and customer service
- Conduct regular patient satisfaction surveys and analyze results to identify areas for improvement
- Develop and maintain relationships with patients, families, and community stakeholders to promote positive experiences and outcomes
- Bachelor's degree in a related field (e.g. healthcare administration, business, communications)
- Minimum 3 years of experience in patient relations, customer service, or a related field
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Previous experience in a healthcare setting
- Knowledge of patient satisfaction and experience metrics
- Experience with patient relations software and systems
Foundation Health Services is a leading healthcare provider dedicated to delivering high-quality patient care and service. We are committed to creating a positive and supportive work environment that fosters collaboration, innovation, and excellence.
