Mobile Associate

4 days ago


Miami, United States T-Mobile Full time
Job Overview

As a Mobile Associate, Store in Store, you will be an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. You will be an ambassador who creates energy and excitement around our products and services, engaging with customers in a highly-traffic retail environment.

Key Responsibilities
  • Proactively engage with customers, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources, continuously learning and improving your skills to provide the best possible experience for our customers.
  • Partner with nearby store locations to properly on-board customers, performing skills practicing, knowledge sharing, store operations, opening and closing procedures, and carrying keys to the kiosk cabinets, locking/ securing kiosk and assets, and reporting any lost keys or assets to your manager.
  • Be customer-obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction, providing exceptional service, and exceeding customer expectations.
  • Build relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
Requirements
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers (Required)
  • Team Building Desire to be a part of the game-changing T-Mobile store team (Required)
  • Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment (Required)
Benefits

T-Mobile offers a competitive base salary and compensation package, including a Total Rewards Package, annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Employees also enjoy multiple wealth-building opportunities, including paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. To learn more about T-Mobile's amazing benefits, visit www.t-mobilebenefits.com.



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