Patient Experience Specialist

3 weeks ago


Tuscaloosa, Alabama, United States The Joint Chiropractic Full time

About the Opportunity

The Joint Chiropractic is excited to offer a unique opportunity for a motivated and detail-oriented individual to join our team as a Patient Experience Specialist.

Key Responsibilities:

  • Create a welcoming and inclusive environment for patients, ensuring their comfort and satisfaction throughout their visit.
  • Develop and implement effective patient engagement strategies to increase retention and referrals.
  • Collaborate with the front desk team to ensure seamless communication and coordination of patient appointments and services.
  • Maintain accurate records and reports, tracking patient interactions and outcomes.
  • Participate in ongoing training and education programs to stay updated on industry trends and best practices.

Requirements and Qualifications:

  • High school diploma or equivalent required; previous customer service or healthcare experience a plus.
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse individuals.
  • Proven track record of delivering exceptional customer service, with a focus on patient satisfaction and retention.
  • Ability to work independently, with minimal supervision, while maintaining a high level of productivity.
  • Flexibility to work a variety of shifts, including evenings and weekends.

Compensation and Benefits:

  • $14 per hour + bonus structure for meeting patient satisfaction targets.
  • Ongoing training and development opportunities to enhance skills and advance in the company.
  • A supportive and dynamic work environment that fosters growth and collaboration.


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