Patient Experience Specialist
3 weeks ago
About the Opportunity
The Joint Chiropractic is excited to offer a unique opportunity for a motivated and detail-oriented individual to join our team as a Patient Experience Specialist.
Key Responsibilities:
- Create a welcoming and inclusive environment for patients, ensuring their comfort and satisfaction throughout their visit.
- Develop and implement effective patient engagement strategies to increase retention and referrals.
- Collaborate with the front desk team to ensure seamless communication and coordination of patient appointments and services.
- Maintain accurate records and reports, tracking patient interactions and outcomes.
- Participate in ongoing training and education programs to stay updated on industry trends and best practices.
Requirements and Qualifications:
- High school diploma or equivalent required; previous customer service or healthcare experience a plus.
- Excellent communication and interpersonal skills, with the ability to build rapport with diverse individuals.
- Proven track record of delivering exceptional customer service, with a focus on patient satisfaction and retention.
- Ability to work independently, with minimal supervision, while maintaining a high level of productivity.
- Flexibility to work a variety of shifts, including evenings and weekends.
Compensation and Benefits:
- $14 per hour + bonus structure for meeting patient satisfaction targets.
- Ongoing training and development opportunities to enhance skills and advance in the company.
- A supportive and dynamic work environment that fosters growth and collaboration.
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