Lead Escrow Specialist

2 weeks ago

Santa Rosa, California, United States First American Full time


About Us
Join a dedicated team that prioritizes its workforce. First American's Direct division specializes in providing extensive title insurance coverage and professional settlement services for real estate transactions, including purchases, refinances, and equity loans.


Our Commitment
Since our inception in 1889, First American (NYSE: FAF) has maintained a steadfast commitment to its employees. We are passionate about fostering an environment where everyone feels valued, supported, and encouraged to innovate and achieve their full potential.

Our inclusive, people-centric culture has garnered numerous accolades, including recognition on the Fortune 100 Best Companies to Work For list for eight consecutive years. We have also been honored as a top workplace for women, diversity, and LGBTQ+ employees, and have appeared on over 50 regional best places to work lists.

At First American, we continually strive to be an exceptional workplace for all.


What We Do
Empower yourself to deliver top-tier service and support to clients by utilizing industry-leading technology and partnering with the strongest escrow and underwriting professionals in the field. We are revolutionizing the residential real estate experience, one closing at a time.
Position Overview
We are seeking to expand our team with a skilled Escrow Officer at our Santa Rosa, CA branch. In this role, you will thrive in a dynamic, fast-paced environment focused on customer satisfaction and successful deal closures. This position demands exceptional decision-making abilities, strong communication skills, and the capacity to manage multiple tasks collaboratively.

Key Responsibilities:
- Execute real estate escrow transactions by identifying requirements.
- Serve as a neutral intermediary between involved parties, adhering to company policies while managing and mitigating risks.
- Ensure accurate accounting and disbursement of all funds according to contractual terms and company policies.
- Generate regular reports on escrow account status and communicate these to all transaction parties.
- Review property titles, mortgages, and trust deed documents.
- Draft legal documents necessary for transaction closure.
- Finalize closings by recording and filing documents, preparing, and distributing final closing statements and titles.


Qualifications:
- 2-4 years of experience in escrow-related roles.
- Previous experience directly managing escrow transactions as an escrow assistant is preferred.
- Willingness to embrace new technologies and proprietary systems; adaptable to new workflows.
- A strong desire to assist customers while maintaining a professional and positive demeanor.
- Excellent verbal and written communication skills, capable of engaging with both internal teams and external clients effectively.
- Strong problem-solving abilities, organizational skills, and attention to detail, with the ability to navigate resources to resolve issues.
- A collaborative spirit, contributing to a team focused on exceeding customer expectations.
- Comfortable mentoring and supporting emerging talent in the field.
- Proficient in MS Office Suite and quick to adapt to new software applications and technologies.
- Valid licensing/certification as required by applicable state regulations.
- High school diploma or equivalent.
Compensation:
Hourly rate of $41.78.

This range represents a reasonable estimate of the base pay for this position at the time of posting. Compensation is influenced by various factors, including job-related knowledge, skills, experience, business needs, and geographic location.

Our Culture
At First American, we celebrate individuality and promote a culture of diversity, equity, and inclusion, recognizing that it is vital to our success. We are proud to create an authentic and inclusive workplace where everyone is encouraged to bring their unique selves to work. First American is an equal opportunity employer in every sense.

Based on eligibility, we offer a comprehensive benefits package that includes medical, dental, vision, 401k, PTO/paid sick leave, and additional benefits such as an employee stock purchase plan.

Our Philosophy
Our employees are the cornerstone of First American's success, which is why we prioritize their well-being. This philosophy has fostered a culture of engaged and passionate employees who leave each day feeling they have made a meaningful impact.

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