Senior Manager, Care and Enrichment Specialist

3 weeks ago

Pawling, New York, United States Joveo CPA - ASPCA (A) Full time
Job Summary:

We are seeking a highly skilled and experienced Senior Manager, Care and Enrichment to join our team at the ASPCA's Recovery & Rehabilitation Center in Pawling, New York. The ideal candidate will have a passion for animal welfare and a proven track record of leading high-performing teams in a fast-paced environment.

As a Senior Manager, Care and Enrichment, you will be responsible for overseeing the daily operations of the Care and Enrichment team, ensuring the welfare of animals in our care, and collaborating with cross-functional teams to drive business results.

Key Responsibilities:

Shelter Operations (50%):
  • Collaborate with medical and behavioral leadership to evaluate the shelter population and ensure animal welfare objectives are met
  • Oversee the implementation of a robust enrichment program, collaborating with behavior and medical leadership to develop and measure its efficacy
  • Ensure proper daily care and adherence to nutrition, sanitation, infectious disease-prevention, and behavioral protocols established by the ASPCA's Shelter Medicine Services Team and Behavioral Sciences Team (BST)
  • Provide a safe and compassionate environment for animals in our care, using low-stress handling techniques
  • Lead the ongoing development and refinement of daily care and enrichment SOPs, collaborating across areas to ensure a cohesive Center-wide SOP package
  • Collaborate continuously with behavior and medical teams, communicating clearly within and between teams to ensure consistent, efficient care
People Management (25%):
  • Manage and supervise three Managers, Care and Enrichment, providing management coaching and ensuring aligned support and expectation setting
  • Oversee the work of the entire Care and Enrichment team, maintaining a fully staffed team and hiring and onboarding new Managers and Care and Enrichment Technicians as necessary
  • Serve as facilitator and mediator for Care and Enrichment Team conflict-resolution discussions
  • Develop and implement annual professional development plans for each direct report, leveraging tools provided by the ASPCA
  • Provide continual support, coaching, and feedback to all direct reports, conducting regularly scheduled one-on-one meetings to provide excellent managerial support
Program Development and Maintenance (25%):
  • Collaborate with Behavior and Medical teams to research and develop best practices in sheltering, enrichment, and animal care/handling
  • Continually solicit feedback on care and enrichment from colleagues across areas and direct reports to foster an environment of continuous improvement
  • Serve as a critical voice on the R&R Center leadership team, collaborating closely with other leads to strategize about team growth, hone communication, and foster ongoing healthy team culture
  • Contribute to yearly strategic planning, under the direction of the Senior Director, Operations
Requirements:
  • High School Diploma or GED required, B.S. or B.A. preferred
  • Minimum of 2 years of management experience; 3 or more strongly preferred
  • Minimum of 3 years of experience working in an animal shelter performing direct care work
  • Fear Free Shelter Program certification required or completed within 60 days of hire
  • Low Stress Handling University Silver-Level certification is required within six months of hire

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