Leave Specialist PFL and PFML

3 weeks ago


Portland, Oregon, United States StanCorp Financial Group Full time

At StanCorp Financial Group, you'll be part of a team dedicated to delivering exceptional customer service. Our continued success is driven by a high-performance culture that values collaboration, accountability, and a passion for doing what's right. We offer a caring work environment where you can make a real difference every day.

In this role, you will manage the complexities of certified and reported leaves, including FMLA and state-specific leaves. You will analyze information to make eligibility determinations, track leave status, and communicate effectively with employees and employers. Your focus will be on providing responsive and caring service, resolving issues, and ensuring timely decisions. You'll also support less-experienced team members through approvals, training, and sharing expertise on leave regulations.

  • Analyze eligibility for leave (30% of time)
  • Communicate leave decisions and resolve inquiries (40% of time)
  • Train and support team members (20% of time)
  • Manage documentation and discrepancies (10% of time)

Key qualifications for this role include:

  • High School Diploma or equivalent
  • 2+ years of customer service experience
  • 1+ years of leave, benefits, or disability claim management experience preferred
  • Strong written and verbal communication skills
  • Familiarity with FMLA and state-specific leave regulations

We offer a comprehensive benefits package, including a 401(k) plan with matching contributions, an annual incentive bonus plan, generous paid time off, and opportunities for career growth and advancement.


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