Customer Experience Specialist
2 weeks ago
Taymax Group is a dynamic organization committed to enhancing people's lives through fitness experiences. We believe in fostering an inclusive and diverse workplace environment where everyone works together towards a common goal: providing top-notch services that exceed member expectations.
Job Summary
As a Member Services Representative, you will play a crucial role in delivering exceptional customer service, handling front desk activities, and maintaining a clean and welcoming environment. If you possess excellent communication skills, a positive attitude, and a passion for fitness, we encourage you to apply.
Key Responsibilities
- Deliver outstanding customer service to members, prospective members, and guests.
- Manage front desk operations, including phone calls, membership check-ins, tours, and new member sign-ups.
- Facilitate account updates and address member inquiries and concerns.
- Contribute to maintaining the club's cleanliness and organization.
Requirements
- High school diploma or equivalent required; bachelor's degree or higher preferred.
- Minimum age requirement: 18 years old.
- Prior customer service experience and basic computer skills are necessary.
- Strong communication and teamwork skills, punctuality, and reliability are must-haves.
Compensation
$16.90 - $17.40 hourly, based on location and experience.
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