Senior Integration Manager

3 days ago

Nashville, Tennessee, United States CPI Card Group Full time
Job Title: Senior Integration Manager

Join CPI Card Group as a Senior Integration Manager and play a key role in driving the company's digital transformation. As a member of our operations team, you will be responsible for leading the integration of various systems and technologies to improve our business processes and customer experience.

Key Responsibilities:
  • Orchestrate new product/feature launches across multiple audiences, both internally and externally, including collaboration with marketing and legal teams on execution
  • Scope potential integration efforts, define risks, and prepare technical requirements for developers
  • Work closely with vendors and clients to beta test solutions prior to market availability
  • Partner with technical and product teams on execution of new products and enhancements to ensure successful delivery against product vision
  • Communicate integration impacting updates and needs across multiple departments and audiences including IT, product, marketing, legal, operations, and executive leadership
  • Communicate externally to both vendors and clients of varying sizes, on API and product enhancements, features, functions, and updates with a focus on management of technical offerings and a sensitivity to relationship impacts
  • Understand strategic position to effectively focus on opportunities that will provide most gain for solution availability in marketplace
  • Coordinate the on-going support and training of integration efforts to various functional departments within the organization (project implementations, technical support, sales, etc.)
  • People-lead integration support analyst(s)-Integration Manager to train, manage, and grow team for support of integration initiatives
  • Handle escalations and urgent scenarios with proper priority, attention, and demeanor
Requirements:
  • Experience managing technology projects/products of various sizes and scopes
  • Experience with REST and SOAP API's
  • Experience with SQL, SOAP UI, Swagger
  • General knowledge and understanding of networking technologies
  • Knowledge and understanding of SaaS technologies and concepts
  • Excellent relationship management skills
  • Avid problem solver and multi-tasker
  • Strong written and verbal communication skills
  • Ability to handle ambiguous situations independently
  • Desire to advance in career path
Education/Training/Experience Requirements:
  • Bachelor's Degree required
  • Experience with SQL, REST and SOAP API's required
  • Experience with product and/or project management
  • Previous people management experience
  • Payments industry experience a plus, but not required

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