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Operations Director North America

2 months ago

Newark, New Jersey, United States KLM Equipment Services Full time

About the Role:

We are seeking an experienced Operations Director to oversee multiple airport operations and establish new ones in the North America region. This role requires a high degree of autonomy and end-to-end responsibility for delivering excellent service, ensuring top-tier Ground Support Equipment (GSE) availability, and maximizing our asset value.

Key Responsibilities:

  • Oversee multi-site operations, ensuring safety, maintaining standards, and overseeing maintenance.
  • Align operations with our Group strategy, enhance efficiency, and drive cost reductions.
  • Build an empowered and accountable organization.
  • Develop agile, self-steering teams with open communication.
  • Lead and support Operations Managers and staff with our core values in mind:
    • Safety Leadership: Establish and maintain a zero-harm safety culture at new and existing sites.
    • Customer Relations: Maintain positive relationships with customers, exceed expectations, and ensure adherence to Service Level Agreements.
    • Facilitation: Facilitate communication and support new operation start-ups.
    • Financial Management: Manage P&L for sites and workshops.
    • Strategic Implementation: Support and execute our Americas Strategy in line with the overall Group strategy.

Requirements:

  • Demonstrates exceptional leadership skills, capable of inspiring and guiding teams to success.
  • Hands-on, driven entrepreneur with a strategic long-term vision.
  • Maintains a relentless drive for excellence in all aspects of work.
  • Highly self-steering, capable of managing responsibilities independently.
  • Solutions-oriented with an open mind for new ideas and approaches.
  • Excellent communication skills with the ability to build strong partnerships with various stakeholders.
  • Fluent in English (verbal and written); Spanish proficiency is a plus.
  • Strong technical background or a keen interest in developing technical expertise.
  • Working knowledge of the aviation and Ground Support Equipment (GSE) industry is a definite plus.
  • Skilled in planning and implementing operational projects efficiently.

Why KLM Equipment Services:

We offer a dynamic environment where you can develop personally and professionally. Our passionate team is dedicated to setting new standards in aviation while having fun and achieving excellence.