Service Assurance Technician
1 week ago
We are seeking a highly skilled Service Assurance Technician to join our team at Omni Fiber LLC. As a key member of our engineering team, you will be responsible for ensuring the smooth deployment of our fiber optic network.
Key Responsibilities- Locate and map our fiber optic lines to ensure accurate deployment.
- Audit and inspect our network infrastructure to identify and resolve issues.
- Engineer and survey enterprise business and MDU projects to ensure seamless integration.
- Perform quality checks on installation technicians to ensure high-quality workmanship.
- Provide exceptional customer service and support to our clients.
- Assist with maintaining and updating facility records to ensure accurate tracking.
- Work in various environments, including attics, crawl spaces, and adverse weather conditions.
- Operate company vehicles and equipment safely and professionally.
- Participate in on-call rotation duties to ensure 24/7 support.
- 2 years of experience in fiber optic installation, fusion splicing preferred.
- Possess and maintain a valid state driver's license and acceptable driving record.
- High school diploma or equivalent.
- Ability to lift and move up to 80 lbs.
- Ability to work in small, confined spaces or aloft (up to 28 ft.).
- Ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Physical ability to work from a kneeling or standing position for extended periods.
- Ability to read prints and assist with redlines/construction drawings.
- Residential/business fiber installation experience.
- Outside plant fiber optic splicing and troubleshooting experience.
- Outside plant cable locating experience.
- Project management experience preferred but not required.
- Proficiency in Microsoft Office suite, including Word, Excel, and PowerPoint.
- Basic knowledge of telephony and computer equipment.
- Familiarity with PLP/Coyote cases and best practices for installation.
- Familiarity with aerial drop/cable installation, mechanical terminations, and testing.
- Moderate network troubleshooting skills.
- Experience with VoIP and customer alarm systems.
- Fiber optic training certifications.
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