Service Assurance Technician

1 week ago


New York, New York, United States Omni Fiber LLC Full time
About the Role

We are seeking a highly skilled Service Assurance Technician to join our team at Omni Fiber LLC. As a key member of our engineering team, you will be responsible for ensuring the smooth deployment of our fiber optic network.

Key Responsibilities
  • Locate and map our fiber optic lines to ensure accurate deployment.
  • Audit and inspect our network infrastructure to identify and resolve issues.
  • Engineer and survey enterprise business and MDU projects to ensure seamless integration.
  • Perform quality checks on installation technicians to ensure high-quality workmanship.
  • Provide exceptional customer service and support to our clients.
  • Assist with maintaining and updating facility records to ensure accurate tracking.
  • Work in various environments, including attics, crawl spaces, and adverse weather conditions.
  • Operate company vehicles and equipment safely and professionally.
  • Participate in on-call rotation duties to ensure 24/7 support.
Requirements
  • 2 years of experience in fiber optic installation, fusion splicing preferred.
  • Possess and maintain a valid state driver's license and acceptable driving record.
  • High school diploma or equivalent.
  • Ability to lift and move up to 80 lbs.
  • Ability to work in small, confined spaces or aloft (up to 28 ft.).
  • Ability to manage multiple projects simultaneously and prioritize tasks effectively.
  • Physical ability to work from a kneeling or standing position for extended periods.
  • Ability to read prints and assist with redlines/construction drawings.
Preferred Qualifications
  • Residential/business fiber installation experience.
  • Outside plant fiber optic splicing and troubleshooting experience.
  • Outside plant cable locating experience.
  • Project management experience preferred but not required.
  • Proficiency in Microsoft Office suite, including Word, Excel, and PowerPoint.
  • Basic knowledge of telephony and computer equipment.
  • Familiarity with PLP/Coyote cases and best practices for installation.
  • Familiarity with aerial drop/cable installation, mechanical terminations, and testing.
  • Moderate network troubleshooting skills.
  • Experience with VoIP and customer alarm systems.
  • Fiber optic training certifications.


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