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Senior Quality Assurance Specialist
2 months ago
Overview
Summary
The Senior Specialist for Improvement is responsible for performing field claim analysis, daily repair orders review, QIR (Quality Information Report) processing, and communication with Hyundai Mobis, MOBIS and Suppliers regarding all issues relating to quality assurance.
Responsibilities- Create and modify quality assurance reports, including monthly field claim analysis and status.
- Identify field claim trends, participate in supplier quality responsibility review on field claim reimbursement.
- Analyze field claim R/O (Repair Orders) provided through quality systems (QMS, VAATZ, supplier portal).
- Identify and investigate R/O trends and issues.
- Lead and perform RCA (Root Cause Analysis) for quality defects and maintain Quality Information database and Quality Improvement related documents.
- Maintain database and all documents relating to QIRs, and find root causes and countermeasures for quality defects.
- Prepare and present the CS1M/RS1M (Customer Satisfaction/Reliability Study) status monthly.
- Cooperate with Headquarters in Korea on monthly Quality Status.
- Cooperate with Quality Control to analyze assembly line processes and implement process improvements.
- Collaborate with OEM (Original Equipment Manufacturer) on returned part analysis.
- Monitor and participate in events of part Engineering Order changes and trials, and analyze results to determine potential warranty claims.
- Provide support for Quality Control team and address questions and concerns.
- Execute onsite supplier audits for quality improvement to assure validity and reliability of manufacturing and quality processes of Suppliers.
- Plan, organize, perform, and control quality assurance and problem containment activities and preventive actions to meet team's goals.
- Develop processes, systems, forms, and other tools to increase efficiency, timeliness, and accuracy of information.
- Prepare and present supplier issues, status, and corresponding resolutions to management and others within the company.
- Evaluate audit findings and implement appropriate corrective actions.
- All other duties as assigned.
Yes
Qualifications- Bachelor's degree in Engineering, Science, or related field, and minimum 3 consecutive years of job experience as a tech in Engineering or Manufacturing Industries, or
- Bachelor's degree in other than above field and minimum 6 consecutive years of job experience as a tech in Engineering or Manufacturing Industries, or
- Engineering/Technical Degrees or Coursework and minimum 5 consecutive years of job experience as a tech in Engineering or Manufacturing Industries.
- Strong computer skills including Microsoft Office, Data Analysis.
- Excellent written and verbal communication skills.
- Ability to work effectively on a team.
- Customer Service Orientation.
- Knowledge and understanding of AIAG, IATF16949, ISO Standards, 6sigma, SPC, PPAP, ISIR, Control Plan, FMEA, QMS, 8D Problem Solving Approach, and blueprint reading.
- 60% office, 20% production floor, 20% OEM or Suppliers site.
- Traversing around production floor.
- Chances of lifting up to 30 lbs.
- Overtime as needed (40 Hours a week plus OT).
- Frequent OEM and suppliers visiting.
- Possibility of domestic and international travel.
