Help Desk Specialist

3 days ago


Broomfield, Colorado, United States Pop-Up Talent Full time
Job Summary

We are seeking a highly skilled Help Desk Specialist to join our team at Pop-Up Talent. This individual will provide exceptional customer service, troubleshooting hardware and software issues, and maintaining asset inventory.

Key Responsibilities
  • Provide timely and professional support to users through various channels, including ticket platforms, email, chat, and video conferencing.
  • Assist with hardware and software troubleshooting, ensuring minimal downtime for users.
  • Manage asset inventory and maintain detailed records.
  • Participate in special projects, such as providing technical training, creating documentation, and testing new software.
Requirements
  • Experience in a corporate Helpdesk environment is preferred.
  • Excellent customer service skills and the ability to work effectively with clients.
  • Strong understanding of Windows 10 Operating System.
  • Understanding of Mac OS is a plus.
Benefits

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. As an equal opportunity employer, we value diversity and welcome applications from all qualified candidates.



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