Maternity Care Support Specialist

4 days ago


Barberton, Ohio, United States Christian Healthcare Ministries Full time
Job Overview

As a Maternity Care Support Specialist, you will serve as the primary contact for members and their families, providing exceptional customer service and guiding them through post-partum care. This role is perfect for individuals who are passionate about healthcare and want to make a difference in people's lives.

About the Role

This position involves handling incoming phone calls and emails, ensuring accurate member information, and performing administrative duties in support of the maternity team. You will also be responsible for connecting members with Nurse Navigators and verifying medical bill information.

Key Responsibilities
  • Assist members with inquiries via phone and email
  • Examine medical bill information for accuracy and completeness
  • Verify and update member information as needed
  • Connect members with Nurse Navigators
  • Maintain professional demeanor and thrive in a team environment
Requirements
  • High school diploma or equivalent required
  • Prior experience with Microsoft Office programs and routine office equipment
  • Medical background preferred, but not required
  • Strong analytical, organizational, and problem-solving skills
Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. Other benefits include fully paid health benefits, retirement and life insurance, 12 paid holidays plus birthday, lunch provided daily, and opportunities for professional development.



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