Intake Specialist

3 weeks ago

Lafayette, Louisiana, United States Laborde Earles Full time
Grow with Us

We are a team-oriented personal injury law firm dedicated to winning for our clients who have had their lives turned upside down from injuries through no fault of their own. With multiple offices across Louisiana, we focus on ensuring people get maximum monetary compensation for various types of personal injuries or loss of a loved one from incidents like car wrecks, truck accidents, offshore, and workplace injuries.

The Opportunity

We are seeking a highly-motivated Intake Specialist to set the bar high for effective client communication and increase case sign-ups. As part of our Intake Team, you will support our firm-wide success by signing new clients. This role requires exceptional consultative skills and a customer service orientation.

Key Responsibilities
  • Process intake leads and non-lead calls in a professional manner
  • Answer non-lead phone calls and forward to the appropriate LE team member
  • Ensure all assigned leads from various lead sources have properly and accurately been entered into Case Management System as "Intakes"
  • Enter new clients into lead management system
  • Provide excellent service at all times to prospective clients
  • Accountable to facilitate intake sign up, referral, and rejection steps for all assigned leads
  • Sign up new clients, both on and off-site
  • Verify all parties involved & details of incident
  • Set proper expectations
  • Show empathy and gratitude & be respectful/professional
Requirements
  • High school diploma or equivalent
  • Proficient in data entry and management
  • 1-3 years customer service or Sales experience preferred
  • Previous experience within legal, medical, or insurance industry preferred
  • Spanish-speaking skills highly preferred
The Perks of Being Part of Our Laborde Earles Community

We celebrate life's little (& big) moments with you from birthdays & work anniversaries to marriages and births, as well as, support you when the going gets tough from procedures/hospitalizations to loss of a loved one. We offer many competitive benefits upon eligibility waiting periods: Company-paid Short-term disability & Life/AD&D, Health, vision, dental, long-term disability, critical illness, and additional life insurance policies, 401(k) and profit sharing options, PTO, paid holidays (10), and paid maternity leave, Health Savings Account (HSA), Flexible Spending Accounts (FSA), including dependent care, Employee Assistance Program (EAP).

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