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Customer Experience Ambassador

2 months ago

Newmarket, New Hampshire, United States Indigo Books & Music Full time
{"**Job Title:** Customer Experience Representative - Seasonal

**Job Summary:**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative - Seasonal. As a key member of our retail team, you will be responsible for creating a warm and welcoming environment in our stores, adding joy to our customers' lives, and leveraging our product to tell stories.

**Key Responsibilities:**

* Create a warm and welcoming environment in our stores
* Add joy to our customers' lives
* Leverage our product to tell stories
* Engage and connect with our customers on the floor
* Curate specific product collections for each customer you meet
* Ensure Visual Standards are followed and maintained
* Role model Indigos High Performance Characteristics
* Seek information regarding new products, promotions and programs
* Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
* Take accountability to respond to customer feedback in a timely manner
* Hold self and others accountable
* Own self-development and provide continuous feedback to colleagues and Leadership Team
* Share ideas with Leadership Team on how to improve the employee and customer experience

**Requirements:**

* Experience in specialty retail or a retail environment preferred but not required
* Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
* Demonstrated commitment to creating an exceptional employee and customer experience
* Ability to be mobile on the sales floor for extended periods of time
* Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
* Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
* Bilingualism (French/English) is required for all positions in Qubec; other languages an asset

**About Indigo:**

Indigo is a leading Canadian retailer of books, gifts, and home decor. We are passionate about creating a welcoming and inspiring environment for our customers and employees alike. We are committed to adding joy to our customers' lives and to creating a culture of excellence and innovation within our company.

**What We Offer:**

* Competitive hourly rate
* Opportunities for professional growth and development
* A dynamic and supportive work environment
* Discounts on Indigo products and services
* Access to exclusive employee events and activities

**How to Apply:**

If you are a motivated and customer-focused individual who is passionate about creating exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

**Note:**

This is a seasonal position, with the possibility of extension or conversion to a permanent role.

**Language:**

en-US