Library Support Professional

2 days ago


Perryville, Maryland, United States CECIL COUNTY LIBRARY Full time

We are seeking a skilled Library Support Professional to join our team at the Cecil County Library. This is a part-time position that requires 25 hours of work per week.

Job Summary

The successful candidate will provide high-quality information, reader, technology, and circulation services to patrons of all ages while working at the library's public service desks in the community.

Key Responsibilities

  • Provide information services, including readers advisory, reference, and technology assistance to patrons of all ages in person, via phone, email, online, etc.
  • Conduct research using an array of resources, including the library's databases and digital services.
  • Provide technology instruction to the public in a variety of areas, including library software and hardware, personal device assistance, digital media and downloadables, and internet and computer usage.
  • Actively market library services, programs, and materials to the community.
  • Merchandise collections and recommend books and other library materials through various media outlets.
  • Work with supervisor to develop and implement department or branch goals within overall system goals.
  • Utilize the library's circulation database to search for, check out, and place holds on materials requested by patrons.
  • Carry out and explain library policies and procedures; resolve problems and concerns in a positive manner.
  • Register patrons for new library cards and accurately enter data and update patron records.
  • Calculate and receive fines and fees.
  • Maintain accurate service statistics and monitor and maintain collection.
  • Shelve library materials of all types, process and sort deliveries, and empty book drops.
  • May serve on system-wide committees.
  • Perform ongoing assignments of moderate to high difficulty.

Requirements

  • Baccalaureate Degree from an accredited college.
  • Within two years of appointment, each Library Associate shall have successfully completed Library Associates' in-service training or nine credit hours of formal academic course work in library science.
  • Excellent written and verbal communications skills.
  • Excellent customer service skills.
  • Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
  • Ability to maintain composure and flexibility in a changing, public-facing environment.
  • Excellent technology, computer, and personal device skills and experience, including various software packages.
  • Knowledge of Windows operating system, internet resources, social media, and other technologies and how to use them effectively.
  • Ability to analyze and perform and/or manage a wide variety of library projects.
  • Strong knowledge of books, authors, current events.

Schedule

This is a non-exempt position with a regular schedule requiring evening, daytime, and weekend hours. The estimated salary range is $19.65-$19.65 hourly based on 25 hours per week.



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