Customer Experience Ambassador
7 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Ambassador. As a key member of our Guest Services Team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests feel valued and supported.
About Pilot CompanyPilot Company is a leading network of travel centers with over 750 locations across the United States and Canada. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in major basins. We support a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Key Responsibilities- Provide exceptional customer service and support to guests, addressing their needs and resolving issues promptly and professionally.
- Assist guests with inquiries, complaints, and feedback, using active listening skills to understand their concerns and respond accordingly.
- Collaborate with team members to ensure seamless execution of guest requests and resolve any issues that may arise.
- Maintain a clean and organized work environment, adhering to company standards and promoting a positive image of Pilot Company.
- Fuel Discount: Enjoy discounts on fuel purchases at all Pilot Company locations.
- Nation-wide Medical Plan/Dental/Vision: Access comprehensive medical, dental, and vision coverage for you and your family.
- 401(k): Contribute to a tax-advantaged retirement plan and take advantage of company matching contributions.
- Flexible Spending Accounts: Set aside pre-tax dollars for healthcare expenses and dependent care costs.
- Adoption Assistance: Receive financial support for adoption-related expenses.
- Tuition Reimbursement: Pursue higher education or professional development opportunities with reimbursement support.
- Flexible Schedule: Enjoy a range of scheduling options to balance work and personal life.
- Weekly Pay: Receive regular paychecks to help manage your finances.
- Bachelor's degree in Hospitality, Business, or a related field (or equivalent experience).
- 1+ years of customer-facing experience in a fast-paced environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- High school diploma or equivalent required; some college preferred.
We offer competitive compensation, starting at $15.00-$20.33/hour, depending on experience. If you're passionate about delivering exceptional customer experiences and joining a dynamic team, apply today
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