Digital Sales Expert

3 weeks ago


Rancho Santa Margarita, California, United States Toolbx US Inc. Full time

Job Title: Digital Sales Expert

About the Role:

We are seeking a highly skilled Digital Sales Expert to join our team at Toolbx US Inc. as an Account Manager.

Job Description:

  • Drive user engagement by identifying opportunities to help dealers adopt digital order management.
  • Liaise with cross-functional teams to build relationships, troubleshoot and advocate for dealers' needs.
  • Act as the main point of contact for all active E-Commerce dealers at Toolbx.
  • Work closely with the Implementation Manager to get dealers ready for launch and manage the post-onboarding journey to drive dealer success.
  • Be the voice of the dealer to drive product/business-related changes.
  • Drive engagement by showcasing newly released product features in-person or online.
  • Develop scalable learning modules centered around tools available to dealers and for new product releases.
  • Visit store locations proactively and reactively to nurture relationships built, drive engagement and obtain feedback.
  • Build and maintain strong, long-lasting client relationships.
  • Negotiate contract renewals with dealers.
  • Ensure timely and successful delivery of our solutions according to customer needs and objectives.
  • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
  • Prepare reports on account status and monthly performance metrics.
  • Assist with challenging client requests or issue escalations as needed.
  • Periodically travel to our dealers for in-person meetings and tradeshows as required.

About You:

  • Proven experience (5+ years) as an Account Manager or in a role, preferably within the technology or software industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships and collaborate effectively with both technical and non-technical stakeholders.
  • Ability to navigate and thrive in a fast-paced, dynamic startup environment, demonstrating adaptability, initiative, and a solution-oriented mindset.
  • Strong oral and written communication skills.
  • Customer-service oriented.
  • Experience working in remote or distributed teams is desirable.

Salary: $80,000 - $120,000 per year, depending on experience.



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