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Service Center Support Professional

2 months ago

Colorado Springs, Colorado, United States FedEx Full time
Job Summary

We are seeking a highly skilled and detail-oriented Service Center Support professional to join our team at FedEx Freight. As a key member of our service center operations, you will be responsible for providing exceptional customer service, processing documentation, and performing administrative tasks to ensure seamless freight operations.

Key Responsibilities
  • Provide accurate and timely information to customers via phone, email, and fax
  • Verify and complete required documentation and reports
  • Enter freight shipment information into computer systems
  • Administer freight pick-up process and make delivery appointments
  • Assist city operations, including checking-in drivers and processing related documentation
  • Communicate with sales, operations, and other service centers to ensure customer needs are met
  • Reconcile cash and checks collected, prepare deposits, and prepare COD check remittance to customers
Requirements
  • High school diploma or GED
  • Two years general office experience preferred
  • One year customer service experience, preferred
  • Previous transportation experience preferred
  • Strong phone and interpersonal skills
  • Ability to count and perform basic math
  • Strong written and verbal communication skills
  • Ability to comprehend FedEx service products
  • Ability to use general office equipment
  • Typing/data entry skills
  • PC experience with ability to learn required computer systems/programs
  • Demonstrated time management, organizational, and multi-tasking skills
  • Ability to handle confidential information
  • Ability to follow instructions and complete required training
Working Conditions
  • Office/dock environment
  • Fast-paced; deadline-oriented
  • Hours may vary due to operational needs