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Optical Sales Associate

1 month ago

Altoona, Wisconsin, United States Shopko Optical Full time
Job Summary

Shopko Optical is seeking a Part-time Optical Sales Associate to join our team in Menomonie WI. As a key member of our team, you will provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. You will also complete pre-screening activities prior to patient exams, prepare work orders for Optical Lab, process medical billing information, and maintain frame inventory.

Key Responsibilities
  • Provide excellent customer and patient service according to company and Optical Center standards
  • Analyze patient eyewear needs and recommend specific lenses, lens coatings and frames to satisfy patient needs
  • Assist patients in selecting frames according to style and color, ensure frames are coordinated with facial and eye measurements and optical prescriptions
  • Order and dispense eyewear accurately and professionally
  • Assist patients with proper frame repairs and adjustments, show patients how to insert, remove and care for their contact lenses
  • Assist Optometrist with case histories and screenings
  • Maintain a complete knowledge of third-party plans and claims, explain promotions and special lens offerings to patients and customers
  • Balance accounts, prepare work orders containing specific instructions for Optical Lab, process medical billing information, ensure proper merchandising of frame inventory
Requirements
  • High School Graduate or equivalent
  • Maintain license as required by state
  • To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
  • Previous experience in an office and/or optical dispensing is preferred
  • Able to handle multiple customer interactions/phone calls at a time, able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing
Essential Functions and Work Requirements
  • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
  • Able to read and write at a high school graduate level
  • Able to sit or stand for extended periods of time, able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
  • Ability to lift 10 to 20 pounds, ability to see (Near, Distance, Color, and Depth Perception)
  • Manual and finger dexterity, as well as hand/arm steadiness, ability to grip and hold items, good eye and hand coordination
  • Able to operate a cash register, various optical equipment and tools, able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
  • Able to travel independently to support Company objectives and personal development