Unified Communications Expert

4 weeks ago


Fort Meade, Maryland, United States Amentum Full time

The Amentum team is seeking a highly skilled Unified Communications Expert to join our team. This role will be responsible for providing technical expertise in Unified Communications (UC) and collaboration technologies.

The ideal candidate will have a strong understanding of Cisco Unified Communications Manager (CUCM) and be proficient in Cisco Unified Contact Center Express (UCCX) or Enterprise (UCCE). They will also have experience with voice gateways, SIP trunks, and ISDN circuits, as well as expertise in call control protocols (SIP, SCCP, H.323).

The Unified Communications Expert will work closely with cross-functional teams, including network engineers, security specialists, and system architects, to design, implement, and optimize UC solutions. They will also be responsible for assessing client needs, recommending architecture improvements, and ensuring seamless communication across domains.

The successful candidate will have a strong understanding of networking fundamentals, including LAN/WAN, QoS, and MPLS, and be able to explain technical concepts to non-technical stakeholders.

Responsibilities:

  • Provide technical expertise in Unified Communications (UC) and collaboration technologies
  • Work closely with cross-functional teams to design, implement, and optimize UC solutions
  • Assess client needs, recommend architecture improvements, and ensure seamless communication across domains
  • Specialize in UC technologies such as Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, and Cisco Webex
  • Supervise UC Engineers in O&M, Innovation, and special projects across the program
  • Assist in day-to-day operations, troubleshoot issues, and maintain UC systems

Requirements:

  • Cisco Certified Internet Expert (CCIE) - Collaboration certificate
  • DoD 8570 IAT Level II Certification: Security+ CE certification or equivalent Windows 10 certification - MCSA or Microsoft 365 Certified: Modern Desktop Administrator Associate (MDAA)
  • Experience with Microsoft Office applications such as Excel, Word, Outlook, and SharePoint
  • Exceptional attention to detail; excellent verbal and written communication skills; strong organizational skills; critical thinking and problem-solving skills
  • Ability to work both independently and as part of a team in a dynamic environment
  • Ability to travel up to 25%


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