Automotive Customer Experience Specialist

2 days ago


Dallas, Texas, United States Galleria Chevrolet Dallas Full time

At Galleria Chevrolet Dallas, we are seeking an Automotive Customer Experience Specialist to provide exceptional support to our customers. As a Sales and Service Support Representative, you will be the first point of contact for clients, handling inquiries, resolving issues, and providing product information.

Job Overview

The estimated annual salary for this role is $55,000 - $65,000, depending on experience and qualifications. This position offers a competitive benefits package, including medical, dental, vision, life insurance, paid training, holidays, time off, and a 401(k) plan.

Responsibilities
  • Handle customer calls, emails, and in-person interactions with a positive and professional demeanor.
  • Provide detailed information about our products and services, highlighting features and benefits.
  • Troubleshoot and resolve technical issues related to our vehicles and accessories.
  • Document customer interactions and update records as needed.
  • Maintain a comprehensive knowledge base of our products and services to ensure accurate information sharing.
Requirements
  • Previous experience in customer-facing roles, sales, or related fields.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Demonstrated ability to multitask and prioritize tasks efficiently.


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