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Virtual Customer Support Agent

2 months ago

Scottsdale, Arizona, United States Recooty Full time
Company Overview:
Recooty is dedicated to assisting finance departments of mid-sized and rapidly expanding public and private organizations with fractional resources. Our clients possess the same finance requirements and quality expectations as larger firms, yet they often lack the transaction volume to justify hiring comprehensive, full-time finance and accounting teams.

About the Role:
This leads to unmet needs and increased pressure on these teams. Over the past decade, we have developed our business by actively engaging in our clients' financial operations to address these challenges.

We are capable of managing the entire back-office, from fundamental accounting tasks to offering CFO leadership and supporting SEC reporting and listing processes.

Value Proposition:
We deliver value through flexibility—providing the right individual (or team) with the appropriate expertise for the task at hand, all at a competitive price. Our structured planning process guarantees exceptional execution.

Key Responsibilities:
1. Assess customer interactions and escalate issues to the Online Chat Manager when necessary.
2. Build relationships with new clients to better understand and fulfill their needs.
3. Address customer inquiries, requests, and concerns accurately and effectively.
4. Generate interest in client products and services.
5. Consistently meet established performance standards.
6. Maintain a positive and professional demeanor.
7. Provide administrative assistance to the customer service team.
8. Support overflow tasks and other responsibilities as required.

Required Skills:
- Strong verbal and written communication skills in English.
- Exceptional attention to detail and accuracy.
- Proficient email handling capabilities.
- Strong customer service orientation with the ability to empathize and prioritize client needs.
- Ability to manage multiple tasks simultaneously.
- Minimum typing speed of 30 words per minute.
- A strong determination to succeed.
- Personal accountability is essential.