Application Analyst Professional Billing Specialist

1 week ago


Saginaw, Michigan, United States Covenant HealthCare Full time

Job Summary

The Application Analyst Professional Billing role at Covenant HealthCare is a key position responsible for achieving in-depth knowledge of software and functionality. This individual will design, build, and test applications, ensuring they meet the needs of the department and business operations. The Application Analyst will work closely with other team members to ensure a successful implementation and maintenance of Vendor Software at Covenant HealthCare. This role requires excellent communication skills, both written and verbal, to effectively interact with the project team, departments, medical staff, leadership, and outside constituents. The ideal candidate will have a strong understanding of departmental policies, procedures, and workflows, as well as regulatory requirements related to the system. The Application Analyst will be responsible for developing and documenting internal procedures, reviewing new Vendor software releases, and providing 24x7 emergency support for the department. The role also involves troubleshooting problems or questions from end users, prioritizing issues and personal workload effectively, and working independently or as part of a team. The successful candidate will have a positive attitude and excellent customer service skills, with a commitment to Extraordinary Care for Every Generation.

Key Responsibilities

Design, build, and test applications to meet departmental needs
Provide advanced support for applications responsible for maintaining
Represent Covenant HealthCare by promoting a positive image to the project team, departments, medical staff, leadership, and outside constituents
Listen and respond to questions/concerns of co-workers and other members of the organization
Work with outside vendors and other representatives to assure systems function effectively and to resolve issues
Interact effectively with the Information Technology team regarding equipment problems, application processing problems, requests for enhancements, and testing updates
Work with staff in analyzing workflows and processes to assure optimal use of Vendor software
Develop protocols and procedures and update them as appropriate in relationship to the system
Utilize appropriate methodologies for communication, issue tracking system, and project documentation
Understand regulatory requirements in relationship to the system
Coordinate software updates/changes with end users and other team members
Thoroughly review and test each new release and communicate needed changes to the Vendor before users are permitted to access the new release
Assist in evaluating replacement and new hardware needs for the IT Department
Develop/assist with training through the development of training tools and training of key staff
Review and validate System Update and New Release software utilizing approved CHS Change Management processes
Abide by change control procedures
Troubleshoot problems or questions from end users
Prioritize issues and personal workload effectively
Effectively answer questions and/or concerns regarding the system in a positive fashion
Work effectively as both a team member and one on one
Work independently, seeking guidance as necessary



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