Assistant Branch Manager

1 week ago

Brooklyn, New York, United States Carver Federal Savings Bank Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Branch Manager to join our team at Carver Federal Savings Bank. As a key member of our branch operations team, you will be responsible for supervising and coordinating the operational activities of the branch, working closely with the Branch Manager to meet branch deposit and account goals.

Key Responsibilities
  • Supervise and coordinate the operational activities of the branch, including tellers and customer service representatives.
  • Conduct periodic audits of cash and cash equivalent items to ensure conformance with established procedures and policies.
  • Coordinate the training of branch personnel and provide on-the-job coaching.
  • Assist with sales calls for new business and engage in the sale of a variety of bank products and services.
  • Open and close the branch and stay abreast of security policies and procedures.
  • Supervise vault operations and procedures and control supply of money on hand to meet branch's daily needs and legal requirements.
  • Verify count of incoming cash shipments.
  • Maintain knowledge of branch policies and procedures and insure adherence to audit controls, policies and procedures.
  • Process savings and CSR work, when necessary.
  • Open the overnight routing bag and examine contents.
  • Train personnel in the proper style of communications for both in-person and telephone etiquette.
  • Interview applicants and participate in the hiring process.
  • Conduct performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
  • Document and record events to ensure that all problems are handled with fairness, integrity, honesty, and within legal and regulatory guidelines.
  • Ensure compliance with the Community Reinvestment Act, Bank Secrecy Act, Equal Employment Opportunity, and other regulatory issues.
  • Handle customer complaints or problems; counsel customers with special problems or situations that require judgment and reasoning skills.
  • Compile and distribute required and special reports on operating functions of branch.
  • Monitor sales goals.
Requirements
  • At least five years in commercial or savings bank branch operations.
  • Solid supervisory and customer servicing experience.
  • Bachelor's degree preferred.
  • Residents of communities in which Carver branches exist preferred.
  • Exceptional interpersonal skills.
  • Excellent written and oral communications skills.
  • Ability to manage others.
  • Ability to work independently and as part of a team.
  • Knowledge of Bank Secrecy and Community Reinvestment Acts.
  • Knowledge of Microsoft Excel and Word and bank branch technology.
EEO Statement

Carver Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or any other protected class.

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