Modern Desktop Services Manager

4 weeks ago


Braintree, Massachusetts, United States InvoiceCloud Full time
Job Description

About InvoiceCloud:

We are a leading provider of online bill payment services, helping institutions put customer experience first. Our cloud-based electronic bill presentment and payment (EBPP) solution is one of the most secure, innovative, and inclusive fintech solutions in the market.

Position Overview:

We are seeking a Modern Desktop Manager to oversee our enterprise technology ecosystem, enhance processes through automation, and resolve user-reported issues. Reporting to the Sr. Director of IT Applications & Operations, you will manage daily IT operations, lead and develop your team, and ensure the secure and efficient delivery of Modern Desktop Services.

Key Responsibilities:

  • Manage and develop the Modern Desktop team, fostering a collaborative and high-performing environment
  • Oversee daily Service Desk and Desktop Engineering operations, including queue management and escalations
  • Execute short and long-term initiatives as defined by Modern Desktop leadership
  • Build relationships with key stakeholders, both in-office and remote, acting as a primary contact for IT issues, providing solutions, and facilitating communication
  • Ensure policies, processes, and best practices are properly documented, maintained, and distributed
  • Regularly assess system & team performance, identify issues, and implement improvements
  • Maintain service quality, track response SLAs, and oversee ticket quality and NPS scores
  • Build and maintain training curriculum for Modern Desktop team members
  • Align project prioritization and status with leadership, escalating issues when necessary
  • Automate critical processes, including employee lifecycle management
  • Proactively identify and resolve recurring IT issues
  • Curate, test, and implement new tools for the Modern Desktop team
  • Implement IT policies and procedures following industry standards like ITIL

Requirements:

  • Bachelor's degree in Computer Science, Information Systems, or a related field (preferred)
  • 2+ years of IT management experience, with 5+ years of IT administration / engineering experience in a fast-paced environment
  • Strong SaaS administration experience including M365, Okta, Atlassian, Slack, Zoom and more
  • Proven experience managing Windows & macOS devices with MDM tools (Intune, Jamf)
  • Strong project management skills, with the ability to plan, execute, and oversee IT projects end to end
  • Experience leading AV / conference room initiatives both onsite and remote
  • Excellent communication skills, adaptable to different technical audiences
  • Customer service-oriented approach to internal and external support
  • Experience automating IT processes
  • Knowledge of security and compliance principles from an IT perspective
  • Relevant certifications in ITIL, M365, Okta are a plus

Base Compensation Range: ($120,000.00 to $140,000.00) annually

InvoiceCloud is an Equal Opportunity Employer.



  • Braintree, Massachusetts, United States Insight Global Full time

    Job SummaryWe are seeking a skilled Part Time Support Specialist to join our team at Insight Global. As a key member of our support team, you will be responsible for providing technical assistance to our clients and ensuring the smooth operation of our systems.Key Responsibilities:Escalate issues or services forwarded from the IT Help Desk that may require...

  • IT Support Specialist

    1 month ago


    Braintree, Massachusetts, United States Citrin Cooperman Advisors LLC Full time

    Job Title: IT Desktop Support AssociateCitrin Cooperman Advisors LLC is seeking a highly skilled and motivated IT Desktop Support Associate to join our dynamic team. As a key member of our Information Technology group, you will be responsible for providing exceptional technical support to our employees.Responsibilities:Provide timely and effective technical...


  • Braintree, Massachusetts, United States 110 Grill Full time

    Restaurant Manager110 Grill is seeking a skilled Restaurant Manager to oversee the daily operations of our Braintree location. As a key member of our team, you will be responsible for delivering exceptional guest experiences, managing a high-performing team, and maintaining the highest standards of quality and service.Key Responsibilities:Supervise and...


  • Braintree, Massachusetts, United States Michael Page Full time

    Job SummaryWe are seeking an experienced Service Operations Manager to lead our service coordination team in North America. The successful candidate will oversee scheduling and dispatch activities, ensuring seamless service delivery and high levels of customer satisfaction.Key ResponsibilitiesLead and mentor a team of service coordinators to ensure high...

  • Tax Manager

    4 weeks ago


    Braintree, Massachusetts, United States Jobot Full time

    Job Summary:We are seeking a highly experienced Tax Manager to join our Commercial Services team. As a Tax Manager, you will be responsible for leading tax engagements, managing client relationships, and providing guidance to junior team members.Key Responsibilities:- Lead tax engagements for commercial services clients, including partnerships, passthroughs,...


  • Braintree, Massachusetts, United States Spartan Placements, LLC Full time

    Job OverviewSpartan Placements, LLC is seeking a highly skilled Senior Tax Services Manager to join our team.The ideal candidate will possess strong tax knowledge and experience in S Corps, Partnerships, and individual taxation.Key Responsibilities:Review tax returns, tax projections, and tax workpapers to ensure accuracy and compliance.Provide effective...

  • Tax Manager

    4 weeks ago


    Braintree, Massachusetts, United States Jobot Full time

    Urgent Hiring OpportunityWe are seeking a highly experienced Tax Manager to join our team in commercial services. As a key member of our public accounting firm, you will be responsible for leading tax teams and providing expert guidance to clients.Key Responsibilities:Lead tax teams and manage client relationshipsDevelop and implement tax strategies for...

  • Nurse Case Manager

    1 month ago


    Braintree, Massachusetts, United States Epic Nursing Services Full time

    Epic Nursing Services Job OpportunityWe are seeking a highly motivated and experienced nurse to join our team as a Nurse Case Manager. In this role, you will be responsible for providing high-quality care to our members in their homes and communities.Key Responsibilities:Conduct comprehensive assessments and re-assessments of members' health status.Develop...


  • Braintree, Massachusetts, United States United Property Restoration Services Full time

    Job SummaryWe are seeking a highly skilled Construction Production Manager to join our team at United Property Restoration Services. As a key member of our restoration team, you will be responsible for planning, executing, and finalizing restoration/construction projects according to a defined scope of work and within the allotted budget.Key...

  • Tax Manager

    4 weeks ago


    Braintree, Massachusetts, United States Spartan Placements, LLC Full time

    Job Title: Tax Manager - Business Advisory Services ProfessionalJob Summary: We are seeking a highly skilled Tax Manager to join our team at Spartan Placements, LLC. As a Tax Manager, you will be responsible for leading a team of tax professionals and providing expert guidance on tax matters.Key Responsibilities:Lead a team of tax professionals and provide...


  • Braintree, Massachusetts, United States Michael Page Full time

    Job Title: North America Service Coordinator SupervisorOur client is seeking an experienced North America Service Coordinator Supervisor to lead their service coordination team, ensuring seamless service delivery across North America.Key Responsibilities:Lead, mentor, and supervise the North America Service Coordination team, ensuring high performance and...


  • Braintree, Massachusetts, United States Michael Page Full time

    Job Title: North America Service Coordinator SupervisorAbout the Role:We are seeking an experienced North America Service Coordinator Supervisor to lead our service coordination team, ensuring that service operations run smoothly and efficiently across North America. In this role, you will manage a team of service coordinators, oversee scheduling and...


  • Braintree, Massachusetts, United States Hub Pen Full time

    Customer Service RepresentativeThis is a hybrid customer service role that requires a strong ability to communicate with customers via phone and email. The ideal candidate will have a minimum of two years of customer service experience and be familiar with CRM handling skills.Manage a high volume of correspondence with customers via telephone and e-mail to...


  • Braintree, Massachusetts, United States Dave & Buster Full time

    Job Title: Captain - Customer ServiceAt Dave & Buster's, we're looking for a skilled and enthusiastic Captain to join our team. As a Captain, you will be the face of our establishment, responsible for delivering an unparalleled guest experience through exceptional service and a positive attitude.Key Responsibilities:Act as the initial point of contact for...


  • Braintree, Massachusetts, United States Potbelly Sandwich Shop Full time

    Customer Service RepresentativeAt Potbelly Sandwich Shop, we're looking for friendly and outgoing individuals who enjoy working in a fast-paced environment. As a Customer Service Representative, you'll be the primary point of contact for our customers, providing fast, friendly, and efficient service while delivering a quality and consistent product every...

  • Tax Director

    4 weeks ago


    Braintree, Massachusetts, United States Jobot Full time

    Job Summary:Jobot is seeking a highly experienced Tax Director to join our team in commercial services. As a Tax Director, you will be responsible for leading a team of tax professionals and providing expert guidance on tax matters to clients.About the Role:This is a leadership position that requires a strong background in tax and public accounting. You will...


  • Braintree, Massachusetts, United States Clean Harbors Full time

    Job Title: Environmental Services TechnicianJob Summary:Clean Harbors is seeking a skilled Environmental Services Technician to provide comprehensive environmental services, including collection and disposal of damaged, discarded, or recalled products. The successful candidate will be responsible for recycling of light bulbs, oil, oil filters, engine fluids,...

  • Tax Manager Position

    3 weeks ago


    Braintree, Massachusetts, United States Jobot Full time

    About the RoleWe are seeking a highly skilled Tax Manager to join our team in commercial services. As a Tax Manager, you will be responsible for leading tax teams and providing expert guidance on tax matters.Key ResponsibilitiesLead tax teams and provide guidance on tax mattersDevelop and implement tax strategiesManage tax projects and ensure timely...

  • Operations Manager

    3 weeks ago


    Braintree, Massachusetts, United States Michael Page Full time

    Operations Supervisor Job DescriptionAs a key member of our team, you will oversee a team of 10 individuals who report directly to you. This is a critical position in which you will ensure that the plant is running smoothly and that the business is meeting its daily objectives.About Our ClientOur client is a leading producer of specialty solutions across the...

  • Program Director

    3 weeks ago


    Braintree, Massachusetts, United States Bay State Community Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Program Director to lead our Community Service Agency. The successful candidate will be responsible for overseeing the day-to-day operations, developing and implementing strategic plans, and providing leadership and guidance to staff members.Key ResponsibilitiesDevelop and implement strategic plans...