Customer Service Captain

1 month ago


Braintree, Massachusetts, United States Dave & Buster Full time
Job Title: Captain - Customer Service

At Dave & Buster's, we're looking for a skilled and enthusiastic Captain to join our team. As a Captain, you will be the face of our establishment, responsible for delivering an unparalleled guest experience through exceptional service and a positive attitude.

Key Responsibilities:
  • Act as the initial point of contact for guests, providing a warm and welcoming experience.
  • Ensure the cleanliness and organization of the Viewpoint and Midway areas, including the rental equipment and billiard supplies.
  • Assist with the set up and break down of special events, as directed by management.
  • Provide game assistance and notify support technicians or management as needed.
  • Direct guests to Kiosk areas and answer questions as needed.
  • Enforce house policies and maintain the safety and security of the unit.
Requirements:
  • Must be at least 18 years of age.
  • Must demonstrate ability to read and communicate in English.
  • Must be able to work in a fast-paced environment with distracting conditions.
  • Must be able to lift and carry up to 30 pounds.
  • Must be able to move about the facility and stand for long periods of time.
Compensation:

Compensation is from $15 - $16.25 per hour.

We are an equal opportunity employer and participate in E-Verify in states where required.



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