Restaurant Operations Manager

1 week ago


Ogden, Utah, United States El Pollo Loco Full time
Job Title: General Manager

El Pollo Loco is seeking a highly motivated and experienced General Manager to lead our restaurant team in delivering exceptional guest experiences and driving sales growth.

Job Summary
  • Manage and coach a team of Assistant Managers, Shift Leaders, and Crew Members to ensure efficient and effective restaurant operations.
  • Measure and create exceptional guest experiences through effective communication and problem-solving skills.
  • Coordinate and implement new product introductions and procedures in the restaurant to drive sales growth and improve customer satisfaction.
  • Ensure execution and compliance with all security, food safety, quality, and cleanliness standards to maintain a safe and healthy work environment.
  • Maintain cost controls and meet sales and profit goals through effective inventory management and labor scheduling.
  • Administer all in-restaurant records and procedures, including payroll, inventory, security, and employee personnel files.
  • Lead the restaurant management team in recruitment, selection, hiring, retention, employee relations, and corrective action to maintain a positive and productive work environment.
Requirements
  • Experience: 2+ years of management experience in a restaurant environment, preferably with El Pollo Loco.
  • Education: High School diploma or equivalent (GED) preferred, college education desired.
  • Communication: Excellent written and verbal English communication skills, with the ability to speak efficiently with external customers.
  • Competencies: Basic math, computer skills, and strong interpersonal and conflict resolution skills.
  • Driving/Vehicle: Must be at least 18 years old and possess a valid driver's license and a reliable vehicle for company business.
  • Food Handler Card: Must have a ServSafe Certificate at the time of hire or obtain a ServSafe Certificate and pass the EPL Food Safety Audit (FSA) class upon hire, where applicable.
  • Physical Demands: A General Manager regularly stands, talks, hears, uses close and distant vision, tastes, or smell, and repetitively uses their hands to reach/handle/feel/grasp objects.
Benefits
  • Medical + Dental + Vision Insurance
  • Basic Life and AD&D/Long Term Disability
  • Meal Discounts
  • Ticket Discounts
  • Bonuses


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