Customer Service Representative

5 days ago


Delaware, United States Citizens Full time

As a Citizens Teller, you will play a vital role in delivering exceptional customer experiences and building long-term relationships with our customers. Your primary responsibility will be to greet customers in our lobbies, demonstrate how to use our mobile app and ATMs, and provide personalized advice and solutions to meet their financial needs.

Key Responsibilities:

  • Provide exceptional customer service and support to customers in our lobbies
  • Demonstrate how to use our mobile app and ATMs to complete simple transactions
  • Offer personalized advice and solutions to meet customers' financial needs
  • Connect customers with our Bankers for further assistance
  • Meet quarterly referral goals and follow all financial policies and procedures

What You'll Get:

  • Meaningful work and relationships with customers and colleagues
  • Commitment to community through volunteering and donation matching
  • Career opportunities and rewards through training and development resources
  • Exceptional benefits, including comprehensive health care coverage and 401K matching

Requirements:

  • High School degree or GED
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services
  • Strong listening and communication skills
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
  • Ability to problem solve and provide solutions to customer issues
  • Customer-centric to deliver exceptional service
  • Comfortable with using digital technology to support business goals
  • Ability to work branch hours, including weekends and evenings

Preferred Skills/Experience:

  • 6 months of experience processing transactions (cash and/or digital payments)
  • Motivates others through collaboration
  • Process-oriented, energetic, detail-oriented, and ability to multitask effectively


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