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Retail Sales Specialist

2 months ago


Glendale, California, United States Express Full time
Overview
Express, Inc. is a dynamic multi-brand fashion retailer that encompasses a variety of well-known labels, including Express, Bonobos, and UpWest. Our operations span both physical and digital platforms, ensuring a seamless shopping experience for our customers.

At Express, we believe that style, quality, and value should coexist harmoniously. Our mission is to empower individuals through fashion, fostering self-expression and confidence. Bonobos stands out in menswear with its commitment to exceptional fit and innovative retail strategies, while UpWest focuses on delivering comfort through its apparel, accessories, and home goods.

With over 530 retail locations across the United States and Puerto Rico, alongside a robust online presence, Express, Inc. is a publicly traded company on the NYSE under the symbol EXPR.

Responsibilities
Location: Glendale, CA

The Sales Associate plays a crucial role in enhancing the in-store shopping experience for our clientele. Key responsibilities include:
  • Maintaining a clean and organized sales environment, including the sales floor, checkout area, fitting rooms, and stock room, to create a welcoming atmosphere for customers.
  • Adhering to company policies and procedures to ensure the safety and well-being of both associates and customers.
  • Assisting with product launches and transitions in accordance with company standards.
  • Delivering exceptional customer service by following our customer experience model.
  • Processing transactions efficiently to minimize wait times for customers.
  • Addressing and resolving customer service issues promptly, escalating as necessary, and communicating outcomes to management.
  • Promoting credit and loyalty programs by informing customers of their benefits and encouraging participation.
  • Performing additional tasks as directed by supervisors.
Essential Qualifications
Education: High School Diploma or Equivalent
Experience: 0-2 years of relevant experience, with a minimum of 6 months preferred
Skills: Proficient in technology use (iPads, registers)
Availability: Must meet defined availability criteria, including nights and weekends
Physical Requirements: Must meet physical demands of the role
Preferred Qualifications:
  • Prior retail experience is advantageous.
  • Strong customer service skills with the ability to engage effectively with customers.
  • Excellent verbal and written communication skills, particularly with customers and team members.
  • Ability to collaborate and work effectively within a team environment.
Salary Range: $20.75

Compensation is determined based on various factors, including work location, education, and relevant experience.

Closing
Express, Inc. is an equal opportunity employer and does not discriminate in hiring practices based on any federally or locally protected characteristics. We are committed to providing reasonable accommodations for individuals with disabilities. If you require assistance due to a disability, please reach out to our Associate Relations team.